Specialist, Service Delivery Management
Pearson · United States
- Hybrid
- Full-time
- $57,500 / year
- United States
Job highlights
- Manage course associations and metadata across platforms.
- Analyze data using Excel and Power BI.
- Support product teams with course updates.
- Document processes and manage tasks.
- Communicate effectively with stakeholders.
About the role
Purpose of the Position
The Service Delivery Management Specialist will assist with the Product and Technology department’s course delivery efforts based on the goals, objectives, and standards of the organization. Specifically, the Service Delivery Management Specialist will ensure all customers are associated with the necessary courses in multiple platforms and manage customer requested changes to course metadata. The Service Delivery Management Specialist will support department efforts by working with the Product Management team to ensure new and updated courses are associated with the necessary customers for the appropriate school year.
Core Tasks and Responsibilities
- Associate courses in multiple platforms with customers based on guidance from Product Management and school leadership.
- Manage and update course metadata based on internal and external requests.
- Analyze data from multiple sources using Microsoft Excel and Power BI.
- Assist with refining ADO user stories and creating tasks as needed.
- Determine and document processes.
- Effectively manage various tasks and deadlines on a daily basis.
- Communicate with others in a professional and helpful manner while simultaneously building credibility and rapport. This includes the ability to problem-solve, be diplomatic and tactful, demonstrate appropriate behavior in social situations and maintain composure in negative circumstances in order to achieve results.
- Other duties as assigned.
Key Relationships
Develops relationships with internal stakeholders, team members, and school section representatives.
Professional Profile
Training / Competencies
- Able to manage change in a fast-paced work environment.
- Solves problems by using expertise to evaluate multiple sources of information, and creating innovative solutions to problems.
- Seeks information from internal and external sources, prioritizing and analyzing potential solutions in complex or new situations.
- Highly effective communicator.
Experience
- Bachelor's degree or equivalent.
- Minimum 3 years digital content or data management experience.
- Basic metadata management and web skills essential.
- Proficient in Microsoft Excel and Google business applications.
- Advanced knowledge of Learning Management Systems (LMS), Educational Management Systems, or Enterprise Resource Planning (ERP) systems is preferred.
- Familiarity with Agile principles.
Compensation and Benefits
Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $55,000 – $60,000. This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.
Application Window
Applications will be accepted through June 30, 2026. This window may be extended depending on business needs.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Key Skills/Competency
- Service Delivery Management
- Digital Content Management
- Data Management
- Metadata Management
- Microsoft Excel
- Power BI
- Learning Management Systems (LMS)
- Agile Principles
- Process Documentation
- Stakeholder Communication
Skills & topics
- Service Delivery Management Specialist
- Digital Content Management
- Data Management
- Metadata Management
- Microsoft Excel
- Power BI
- LMS
- ERP
- Agile
- Remote
- Education
- Learning Technology
- Pearson
How to get hired
- Tailor your resume: Highlight your 3+ years of digital content/data management experience and proficiency in Excel and Google Suite.
- Showcase LMS/ERP knowledge: Emphasize any advanced experience with Learning Management Systems, Educational Management Systems, or ERP systems.
- Demonstrate Agile familiarity: Mention your understanding of Agile principles and experience refining user stories if applicable.
- Highlight communication skills: Provide examples of your ability to problem-solve, communicate diplomatically, and build rapport with stakeholders.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the Service Delivery Management Specialist role at Pearson?
- The full-time salary range for the Service Delivery Management Specialist position at Pearson is $55,000 to $60,000 annually, influenced by factors like skill set, experience, and location.
- What are the key responsibilities of a Service Delivery Management Specialist at Pearson?
- Key responsibilities include associating courses with customers across multiple platforms, managing course metadata updates, analyzing data using Excel and Power BI, refining user stories, documenting processes, and communicating effectively with internal stakeholders.
- What qualifications are required for the Service Delivery Management Specialist position?
- A Bachelor's degree or equivalent, a minimum of 3 years in digital content or data management, basic metadata management and web skills, proficiency in Microsoft Excel and Google business applications, and familiarity with Agile principles are required. Advanced knowledge of LMS/ERP systems is preferred.
- Is the Service Delivery Management Specialist role at Pearson remote?
- Yes, the job posting indicates that this Service Delivery Management Specialist position is a remote role.
- What is the application deadline for the Service Delivery Management Specialist job at Pearson?
- Applications for the Service Delivery Management Specialist position will be accepted through June 30, 2026. This window may be extended based on business needs.
- What kind of company is Pearson and what is its mission?
- Pearson is the world's lifelong learning company, with a purpose to help people realize the life they imagine through learning. They believe every learning opportunity is a chance for a personal breakthrough.
- Does Pearson offer an annual incentive program for this role?
- Yes, the Service Delivery Management Specialist position is eligible for Pearson's annual incentive program.
- How does Pearson handle applications for individuals with disabilities?
- Pearson provides reasonable accommodations for individuals with disabilities who are unable or limited in their ability to use or access their career site. You may request accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.