Advanced Associate, Content Quality Assurance

Advanced Associate, Content Quality Assurance

Pearson is seeking an Advanced Associate, Content Quality Assurance to join our General Qualifications portfolio. This role is crucial for the production of assessment-related content across various subjects. You will report to the Content Implementation Manager and Editorial Developer Manager, working collaboratively within a team to deliver a professional and customer-focused service.

A Day in the Life

The Advanced Associate, Content Quality Assurance role is dynamic and varies with the assessment delivery and production cycle. Your primary responsibility will be the secure and accurate management of content production for question papers. You will build and maintain relationships with external assessment associates to ensure high-quality assessments are produced under strict deadlines. This includes attending team meetings, managing workloads for allocated qualifications, and supporting colleagues in their daily tasks.

Key Responsibilities and Activities:

• Work to set deadlines on assigned activities throughout the year.
• Ensure timely escalations to management regarding adherence to paper production processes, schedules, or other issues.
• Manage your own training and actively seek advice and support from your manager.
• Collaborate effectively within your content team and across the wider Assessment team.

Key Challenges:

• Meeting tight and immovable deadlines.
• Operating within a regulated and process-driven framework.
• Maintaining a high level of attention to detail, even with repetitive tasks.
• Responding positively and adaptably to change.
• Adapting to new qualifications and evolving ways of working.
• Learning and utilizing different IT systems.
• Supporting examiners in their adoption of new technologies.
• Influencing and collaborating closely with Examiners and internal stakeholders.
• Simultaneously managing tasks for multiple examination series.
• Working flexibly across GQA on a range of qualifications, within different teams, and across various tasks as required.
• Demonstrating flexibility in working patterns and approaches.

Working Pattern:

A standard working pattern is Monday to Friday, 40 hours per week. Weekend work may be required during peak periods, with time off in lieu provided. Leave may be restricted during peak activity times. Flexibility across qualifications and the department is expected.

Candidate Profile:

• 1-2 years of work experience in a corporate setting.
• An educational background is advantageous.
• Proficiency in MS Office and other tools (e.g., Teams).
• Ability to work within the UK Time Zone (3 pm MNL onwards).

Core Competencies:

• Providing a customer-focused service.
• Communicating with influence.
• Working collaboratively in a team to achieve goals.
• Delivering results in a changing environment.
• Approaching work with innovation and creativity.
• Maximizing potential in oneself and others.
• Taking ownership of personal development.

Personal Style and Behaviour:

This position is ideal for a motivated self-starter looking to build a career in a large, dynamic organization. A clear development plan is in place for advancement within the team. Prior experience or interest in the education sector is a bonus but not essential. The role requires a proactive individual with excellent attention to detail, strong organizational skills, and PC computer literacy. You must be able to work under pressure to tight deadlines and demonstrate flexibility in problem-solving. Excellent customer service skills and the ability to communicate effectively at all levels are essential.

About Pearson:

At Pearson, our purpose is to help people realize the life they imagine through learning. We believe every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. Learning is not just what we do; it's who we are. Learn more about us at: We are Pearson.

Pearson is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other legally protected characteristic. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and require reasonable accommodations to apply or access our career site, please email TalentExperienceGlobalTeam@grp.pearson.com.

Key skills/competency

• Content Quality Assurance
• Assessment Production
• Project Management
• Deadline Management
• Stakeholder Management
• Attention to Detail
• Team Collaboration
• Process Adherence
• IT Systems Proficiency
• Customer Service