Specialist, Benefits

Specialist, Benefits

You’ll support the delivery and continuous improvement of global benefits programs, partnering with vendors, stakeholders, and internal teams to ensure benefits remain compliant, competitive, and aligned with organisational strategy.

About the Role

The Specialist, Benefits is a key member of the Global Benefits team responsible for supporting, managing, and optimising benefit programs across multiple regions. This role emphasises program ownership, vendor partnership, governance, and process improvement to ensure benefits are delivered consistently, compliantly, and in alignment with business strategy. This is not an entry-level specialist role. It requires a strategic mindset, global perspective, and the ability to influence outcomes through strong programme coordination, analytical insight, and stakeholder collaboration. You will work closely with Global Benefits Managers, the Benefits Business Partner, and wider HR teams to support daily operations and initiatives aligned with the Benefits roadmap.

Key Responsibilities

Benefits Administration & Programme Support

• Assist in the administration of routine global and regional benefit programs, ensuring consistent delivery and a positive employee experience.
• Respond to employee inquiries regarding benefits policies, eligibility, enrolment procedures, and resolve related concerns in a timely manner.
• Support governance processes by monitoring regulatory requirements, preparing audit materials, and updating policies globally.

Data, Reporting & Insights

• Collect, validate, and interpret benefits data to produce actionable reports and dashboards that support informed decision-making.
• Use data insights to identify trends, risks, and opportunities to enhance programme effectiveness and employee experience.

Vendor & Stakeholder Management

• Collaborate with vendors, brokers, third-party administrators (TPAs), management, and employees to support benefits delivery and resolve escalated issues.
• Build and maintain strong relationships with internal teams and external partners to achieve shared goals and ensure seamless programme execution.
• Work closely with the Benefits Business Partner to support key projects and strategic initiatives.

Projects, Process Improvement & Operations

• Co-lead initiatives such as annual enrolment, vendor transitions, and global programme alignment, ensuring milestones and timelines are met.
• Develop acceptance test scenarios and actively participate in system testing to support enhancements and process improvements.
• Create, update, and maintain comprehensive documentation, process standards, and benefits communications for internal and external stakeholders.
• Proactively challenge existing processes and contribute to continuous improvement initiatives, including automation and operational efficiencies.

Collaboration & Ways of Working

• Manage multiple projects and priorities concurrently in alignment with the Benefits roadmap.
• Operate effectively within a matrixed, international, and virtual environment as part of a global team.
• Apply a global perspective to benefit administration, ensuring consistency across regions while supporting local requirements.

Skills & Competencies

Communication

• Strong verbal and written communication skills with the ability to collaborate effectively in problem-solving and requirements-gathering sessions.
• Ability to create clear, concise documentation, training materials, and communications.

Time Management & Organisation

• Highly organised with the ability to manage multiple priorities in a fast-paced, complex environment.
• Demonstrates sound judgement in prioritisation, meeting deadlines, and making timely, data-driven decisions.

Problem Solving & Analytical Thinking

• Strong knowledge of employee benefits programs and related regulations.
• Proactive, inquisitive, and solutions-oriented mindset with excellent analytical and critical thinking skills.
• High attention to detail and ability to interpret complex data and processes.

Customer & Employee Experience

• Self-motivated professional with a strong commitment to customer service and employee experience.
• Collaborative team player who can build trust and credibility with colleagues, stakeholders, and external partners.

Experience & Technical Skills

• 3–5 years of experience in benefits administration or a related HR/Total Rewards role.
• Experience supporting compliance, audit processes, and collaboration with HR, Payroll, vendors, brokers, and TPAs.
• Proficiency in benefits and HRIS platforms such as Oracle, ADP, or similar systems.
• Advanced Microsoft Office skills and strong data handling capability.

Compensation

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. The minimum full-time salary range is between 68,500CAD - 85,000 CAD. This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to https://pearson.jobs/. Pearson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Deadline

Applications will be accepted through May.15th, 2026 . This window may be extended depending on business needs.

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Key skills/competency

• Benefits Administration
• Global Benefits Programs
• Vendor Management
• HRIS Platforms
• Data Analysis & Reporting
• Process Improvement
• Compliance & Audit
• Stakeholder Collaboration
• Employee Experience
• Total Rewards