Senior Payments Operations Officer @ Pay.UK
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Job Details
About the Role
The Senior Payments Operations Officer supports the integrity and resilience of Bacs, FPS, ICS, and Managed Services operations at Pay.UK in London. You will oversee day-to-day scheme and managed service activities, manage incidents per crisis protocols, and contribute to scheme-specific deliverables ensuring reliable clearing and settlement operations.
Key Accountabilities
- Support Payments Operations Managers with 24/7/365 services and incident management.
- Act as an escalation point and manage daily operational tasks.
- Participate in rotational shift and on-call duties.
- Manage stakeholder queries and support responses.
- Maintain deep knowledge of payment processes and clearing/settlement operations.
- Monitor supplier performance and track customer performance against SLAs.
- Handle operational incidents and manage erroneous payments with process improvements.
- Execute customer/scheme driven changes and support data provision.
- Support onboarding/offboarding and reference data activities.
- Provide project and initiative support as requested by managers.
Qualifications, Skills & Experience
Demonstrated experience in complex payments operations in a regulated environment is required. Detailed operational knowledge of Bacs, FPS, ICS and reference data is essential. You must exhibit strong organizational, communication, and negotiation skills, and have the ability to manage multiple priorities while mitigating risks. The role requires an adaptive, solution-oriented approach and operational experience in Financial Services.
Benefits & Additional Information
- 12% Non-contributory pension
- Discretionary annual bonus
- 30 days annual leave (excluding bank holidays)
- Private medical insurance, life assurance, income protection, health cash plan, dental insurance
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% office presence
Key skills/competency
Payments, Operations, Regulation, Incident, SLA, Stakeholder, Risk, Communication, Data, Crisis
How to Get Hired at Pay.UK
🎯 Tips for Getting Hired
- Research Pay.UK's culture: Study mission, values, and recent news.
- Customize your resume: Highlight payments operations expertise.
- Show regulatory experience: Emphasize experience in financial environments.
- Prepare incident examples: Be ready to discuss operational challenges.