Workplace Technology Engineer

About Payscale

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower top companies in the U.S. and businesses like Cintas, ZoomInfo, Chipotle, Brookdale Senior Living, Ohio State University, American Airlines, and TJX Companies. Create confidence in your compensation. Payscale. To learn more, visit www.payscale.com.

Job Summary

We are seeking a Workplace Technology Engineer. This role combines technical support to a large team, leading and/or contributing to projects, and optimizing the platforms that power how our teams collaborate, communicate, and get work done. You will be a strategic thinker who enjoys building things from the ground up and collaborating with the team to deploy best practices in order to create and maintain professional standards that have the potential to improve the lives of our growing team.

Key Responsibilities

Modern Workplace Services

• Respond to and resolve support requests through our ticketing system for a remote-first environment
• Troubleshoot complex issues across macOS, Windows, and escalate infrastructure-level issues as appropriate
• Analyze recurring ticket trends and implement automation or systemic fixes to reduce support volume
• Translate complex technical requirements into user-friendly solutions, documentation, and training materials
• Champion the end-user experience by proactively identifying friction points in tooling and driving improvements

Identity, Access & Security

• Administer Okta (or equivalent IdP) for SSO, MFA, lifecycle management (provisioning/deprovisioning), and application integrations using SAML and SCIM
• Manage user accounts, groups, and access policies in Microsoft Entra ID (Azure AD) and/or on-premises Active Directory

Endpoint Management & Device Security

• Administer endpoint management for Windows, MacOS, and Linux (e.g. Intune, Kandji, Jamf, or Workspace One)
• Standardize, develop provisioning, patching, and decommissioning using automation and MDM.
• Oversee endpoint protection, encryption, and posture enforcement integrated with corporate IAM.

Required Qualifications

• 3+ years of experience in IT, workplace technology, IAM, or systems administration roles
• Demonstrated experience with administering Microsoft 365 (Intune, Entra ID, Exchange Online, SharePoint, Teams) or Google Workspace
• Experience with managing licenses and administering collaboration tools (ex. Slack, Zoom, Atlassian Jira and Confluence)
• Working knowledge of Okta or a comparable IdP for SSO, MFA, and lifecycle management (SAML, SCIM)
• Understanding of Active Directory and/or Microsoft Entra ID (Azure AD), including user/group management and GPO concepts
• Strong troubleshooting skills across macOS and Windows endpoints; Windows Server experience a plus
• Excellent communication and verbal skills — able to interface comfortably with both technical engineers and non-technical business stakeholders
• Strong documentation skills for policies, runbooks, and procedures

Preferred Qualifications

• Familiarity with MDM/endpoint management solutions (Intune/Autopilot, Jamf, Workspace One, or similar)
• Experience with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
• Exposure to SaaS integration/iPaaS tools (Workato, Zapier, Make, or native APIs)
• Understanding of Zero Trust concepts and modern identity frameworks
• Experience with SaaS Management
• Experience in M&A activities including user onboarding, system consolidation, and access alignment

Nice to Haves

• Microsoft 365 Certified (MS-900, MS-102, or MD-102) or Google Workspace Administrator certification
• Atlassian Certified Professional (ACP) designation
• Okta Certified Administrator
• Project management experience or certification (PMP, CAPM, or equivalent practical experience)

What Success Looks Like

• Platforms are reliable, well-governed, and actively improving end-user productivity
• Recurring support issues are systematically eliminated through automation and process improvement
• SSO and identity lifecycle management runs smoothly — users have the right access at the right time
• Deliver a frictionless remote employee experience with high reliability and performance.
• Projects are delivered on time with clear communication to stakeholders
• Teams feel supported, equipped, and empowered by the tools they use every day

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter. In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs. If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

When it matters (usually no more than a few times a year) we take the time to gather for in-person events. Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits And Perks

• All around awesome culture where together we strive to live our 5 values: Data informed decision making. Customer first. Always. Succeed together. Relentless about results. Obsessed with excellence. Lead the change. Shape the standard.
• An open and inclusive environment where you’ll learn and grow through programs and resources like: Monthly company All Hands meetings, Regular opportunities for executive leadership exposure through things like AMAs, Access to continued learning & development opportunities, Our commitment to a continuous feedback culture which allows us to drive performance and career growth, A growing network of Employee Resource Groups, Company sponsored volunteer hours And more!
• Our More Standard Benefits: Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work, 14 Paid Company Holidays, includes 2 floating holidays (you choose!), A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale, Unlimited infertility coverage benefits through our medical plans, Additional supplemental health benefits offered to you and your family, 401(k) retirement program with a fully vested immediate company match, 16 weeks of paid parental leave for birthing and non-birthing parents, Health Savings Account (HSA) options and company contributions each pay period, Flexible Spending Account (FSA) options for pre-tax employee allocations, Annual remote work stipend to be used on wellness or home office equipment

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you have a disability or impairment and need assistance with the application process, please email recruiting@payscale.com for support.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com Key skills/competency

• Workplace Technology Engineer
• IT Support
• IAM
• Systems Administration
• Microsoft 365
• Okta
• Endpoint Management
• SaaS
• Troubleshooting
• Remote Work