Staff Content Designer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: Staff Content Designer

At PayPal, content designers work side by side with designers, product managers, researchers, marketers, legal partners, and others to create user experiences that empower people and businesses around the world. This job involves identifying issues and recommending best practices to enhance user experience through effective content. They lead functional projects, collaborating with stakeholders to analyze business trends and their impact on content strategy. This position facilitates communication between teams, ensuring seamless integration of content into user interfaces while developing strategies that align with user needs.

Essential Responsibilities

• Develop and articulate clear plans to develop content strategies that align with the product's goals and user needs and meet team performance
• Perform more-complex work assignments using highly specialized content strategy knowledge and advanced business expertise
• Lead some projects or programs within the content design function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of user needs and industry trends
• Determine methods and procedures on content design strategies that may impact activities of others

Expected Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities And Preferred Qualifications

We're seeking a talented writer and strategist who combines storytelling with problem-solving, strategic thinking, and customer-centricity. You thrive in fast-paced, high-tech environments that demand both independent direction and collaborative communication.

A Staff Content Designer leads functional projects, collaborating with partners and stakeholders to elevate product experiences through a customer-centric approach and insightful feedback.

Essential Responsibilities (Continued)

• Develop and articulate clear content strategies that align with user needs and business goals.
• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
• Collaborate with design on overall experience design strategy, content hierarchy, interactions, and visual and messaging tone.
• Lead some projects or programs within the content design function.
• Identify opportunities for process, product, and service improvements based on understanding of user needs and industry trends.

Minimum Qualifications

• 8+ years relevant work experience and a bachelor’s degree or equivalent.
• Excellent writing, content strategy, and critical thinking skills.
• At ease managing multiple projects, setting stakeholder expectations, and collaborating across teams.
• Experience in financial services, payments, B2B or B2C ecommerce.

Compensation and Work Model

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

• San Jose, California : ($116,500.00 - $173,250.00 Annually)
• Chicago, Illinois : ($106,000.00 - $157,300.00 Annually)
• Austin, Texas : ($106,000.00 - $157,300.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Key skills/competency

• Content Strategy
• UX Writing
• User Experience Design
• Stakeholder Collaboration
• Information Architecture
• Problem Solving
• Customer Centricity
• Project Leadership
• Digital Payments
• Communication Skills