Sr Specialist Technical Account Management
PayPal
Job Overview
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Job Description
Overview
PayPal has been revolutionizing commerce globally for over 25 years. The Sr Specialist Technical Account Management role focuses on enhancing process quality and effectiveness while addressing client needs using tailored solutions. This role is critical in building strong customer relationships and ensuring clients maximize the value of PayPal products and services.
Essential Responsibilities
- Monitor proactive technical health for Enterprise merchants
- Identify and suggest solutions to improve customer experience
- Consult with merchants and internal teams on integration best practices
- Initiate strong relationships to help merchants succeed
- Diagnose and identify issues with APIs, code, services, and network latency
- Advocate on merchants' behalf to improve products, systems, and processes
- Serve as the main point of contact for technical issues affecting Enterprise merchants
Expected Qualifications
Minimum of 3 years of relevant experience and a Bachelor’s degree, or equivalent combination of education and experience.
Additional Responsibilities and Preferred Qualifications
- Experience with Observability and Monitoring Tools such as Datadog and Splunk
- Familiarity with AI tools like Claude AI and Perplexity
Compensation and Work Model
Salary varies by location with competitive base pay and potential bonuses, equity, or other incentives. For most employees, PayPal's balanced hybrid work model offers 3 days in the office and 2 days remote.
Benefits and Culture
PayPal offers a flexible work environment, employee share options, health and life insurance, among other benefits. The company is committed to diversity, inclusion, and the overall well-being of its employees.
Key Skills/Competency
- Technical Account Management
- Enterprise Merchant Support
- API Troubleshooting
- Integration Consulting
- Monitoring & Observability
- Customer Experience
- Datadog
- Splunk
- AI Tools
- Hybrid Work Environment
How to Get Hired at PayPal
- Customize your resume: Highlight relevant technical account management experience.
- Showcase API skills: Emphasize integration and troubleshooting projects.
- Research PayPal culture: Understand values, inclusion, and wellness.
- Prepare for behavioral questions: Practice real client scenario responses.
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