Sr Specialist, Technical Account Management
PayPal
Job Overview
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Job Description
About PayPal
PayPal has been revolutionizing commerce globally for more than 25 years. They create innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. Operating in approximately 200 markets, PayPal empowers both consumers and businesses.
Job Description Summary
This role involves collaborating internally to enhance process quality while addressing client needs with tailored solutions. The Sr Specialist plays a critical role in building strong customer relationships and ensuring enterprise merchants maximize their product value.
Essential Responsibilities
- Monitor proactive technical health for Enterprise merchants.
- Identify and suggest solutions to improve customer experience.
- Consult with merchants and internal teams on integration best practices.
- Establish strong relationships with merchants to drive success.
- Diagnose issues with APIs, code, services, and network latency.
- Advocate on merchants' behalf to improve products and processes.
- Serve as the main point of contact for technical issues affecting Enterprise merchants.
Expected Qualifications
3+ years relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
Experience with Observability and Monitoring Tools such as Datadog and Splunk, as well as knowledge of AI tools like Claude AI and Perplexity.
Compensation & Locations
Pay ranges differ by location. Primary location is Austin, Texas, with additional opportunities in San Jose, Chicago, Scottsdale, and Omaha. Additional compensation may include annual performance bonus, equity, or other incentives.
Work Arrangement & Benefits
PayPal offers a balanced hybrid work model with 3 days in office and 2 days remote. Benefits include a flexible work environment, employee share options, health and life insurance, and more.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunities to all and is committed to cultivating an inclusive work environment where every employee feels valued.
Key skills/competency
- Technical troubleshooting
- API diagnostics
- Enterprise support
- Customer relationship
- Integration
- Observability tools
- Monitoring
- Process improvement
- Collaboration
- AI tools
How to Get Hired at PayPal
- Research PayPal's culture: Understand their mission, values, and recent news.
- Customize your resume: Emphasize technical troubleshooting and management skills.
- Align with job requirements: Highlight API knowledge and monitoring experience.
- Prepare to discuss: Past experiences with enterprise solutions and client management.
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