Sr Analyst, People Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary

This role supports employees and managers across the full employee lifecycle as part of PayPal’s People + Places organization. Serving on the global Employee Central team, you’ll handle complex inquiries, ensure compliance with service level agreements, audit and maintain data accuracy, and create clear process documentation. As the subject matter expert for attendance, leaves of absence, and workplace accommodations, you will manage the end‑to‑end interactive process from intake through resolution. You’ll partner closely with employees, managers, People Business Partners, HR Legal, and our leave vendor, Sedgwick, to ensure fair, compliant, and compassionate outcomes. The role also provides guidance on health and wellness matters, supports programs to reduce absenteeism, and recommends process or policy improvements to enhance the employee experience.

Essential Responsibilities

• Interact with internal stakeholders to monitor support provided to employees and managers and ensure compliance with service level agreements and key performance indicators.
• Resolve complex employee life cycle inquiries and issues, audit and maintain data quality in various systems, develop process documentation, and support ongoing projects and initiatives.
• Audit, analyze, and maintain the overall quality of data in various systems.
• Create process documents, training materials, and work instructions.
• Proactively manage LOA cases to ensure required support for employees and managers.
• Work with Occupational health and other providers to provide guidance to managers on health and sickness matters.
• Continuously propose ways to improve existing policies and procedures.
• Support the development of programs to promote wellness and reduce absenteeism across sites.

Expected Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities And Preferred Qualifications

Your Day-to-Day

• Accommodations: Review and assess accommodation requests and collaborate (as needed) with HR Employment Legal determine appropriate accommodations, partner with managers and People Business Partners to present accommodation offers and support implementation that align with our Ways of Working at PayPal.
• Leave Communications & Escalations: Process requests escalated from our third-party leaves partner (Sedgwick) for FMLA exhaustion, leave denials, STD exhaustion, and paid parental leaves; coordinate pay shutoffs and transitions to personal leave or accommodations when leaves are denied or exhausted and although rare, manage job abandonment cases in partnership with HR Partners and Legal.
• Attendance & Corrective Action: Review and validate attendance issues for hourly employees and assist with progressive discipline associated with cumulative performance management and attendance in partnership with our Employee Relations team.
• Broader EC Team Contributions: Provide HR policy guidance, interpretation, and training on attendance, leaves, and accommodations. Schedule and coordinate meetings with employees, managers, People Leaders, and HR Employment Legal. Handle highly confidential activities and assist in completing legal reports.

Required

• 4-6 years of relevant experience as an HR Generalist, Employee Relations Specialist, Leave/Accommodations Specialist, or comparable role.
• Bachelor's degree or equivalent experience (may substitute for up to 4 years of work experience).
• Strong knowledge of ADA/ADAAA, FMLA, and state/federal leave and accommodation regulations.
• Demonstrated experience managing interactive accommodation processes and partnering with legal counsel.
• Strong case management skills with ability to handle high-volume, sensitive matters with discretion.
• Excellent verbal and written communication skills—you can explain complex policies in plain language.
• Ability to juggle competing priorities in a fast-paced, global environment.

Preferred

• Degree or certificate in HR or related field.
• Experience with Workday and ServiceNow platforms.
• Experience partnering with third-party leave administrators (e.g., Sedgwick).
• Project leadership or process improvement experience.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Key skills/competency

• Employee Lifecycle Management
• HR Compliance
• ADA/ADAAA
• FMLA Regulations
• Leave Management
• Workplace Accommodations
• Data Quality & Auditing
• Process Improvement
• Case Management
• Stakeholder Interaction