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Sr Account Representative Small & Medium Business

PayPal

Scottsdale, AZOn Site

Original Job Summary

About PayPal

PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences for moving money, selling, and shopping – all made simple, personalized, and secure. Our global network connects millions of merchants and consumers, allowing seamless transactions across various channels.

Job Overview

The Sr Account Representative Small & Medium Business role involves collaborating with internal teams to optimize processes and programs. You will acquire, manage and expand relationships with small and medium-sized merchants, applying analytical skills and sound judgment to recommend optimal solutions.

Essential Responsibilities

  • Collaborate internally to improve process quality and efficiency.
  • Determine appropriate actions and consider alternative solutions.
  • Acquire, manage, and expand relationships with merchants.
  • Utilize analytical skills to recommend best solutions.
  • Influence through defined processes and procedures.

Expected Qualifications

Minimum of 5 years of relevant work experience and a Bachelor's degree (or equivalent experience) required.

Compensation & Benefits

The U.S. national annual pay range is $135,000 to $224,400. Total compensation may include an annual performance bonus, equity, and comprehensive benefits including medical, dental, and vision coverage. Learn more about our benefits at PayPal Benefits.

Work Arrangement

PayPal offers a balanced hybrid work model with 3 days in-office and 2 days remote.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity to all and is committed to a diverse and inclusive workplace.

Location Notice

Applicants and employees residing in New York City take notice of location-specific guidelines.

Key skills/competency

  • Collaboration
  • Analytical skills
  • Process efficiency
  • Relationship management
  • Communication
  • Problem-solving
  • Account management
  • Negotiation
  • Strategic thinking
  • Client servicing

How to Get Hired at PayPal

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to merchant management and process improvement.
  • Highlight analytics: Emphasize analytical skills and strategic decision-making.
  • Research PayPal: Understand PayPal's culture and global operations.
  • Prepare for hybrid work: Demonstrate adaptability and remote collaboration skills.

📝 Interview Preparation Advice

Technical Preparation

Review payment processing systems basics.
Brush up on data analysis techniques.
Understand CRM and account management tools.
Study process improvement methodologies.

Behavioral Questions

Describe a challenging merchant interaction.
Explain a time you improved a process.
Share conflict resolution experiences.
Discuss teamwork during high-pressure projects.