Sr. Account Representative, Small & Medium Business

About PayPal

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale, connecting hundreds of millions of merchants and consumers, facilitating payments online and in person. PayPal provides proprietary payment solutions and offers customers flexibility to purchase, receive payments, transfer, and withdraw funds using various funding sources like bank accounts, PayPal/Venmo balances, credit cards, debit cards, and cryptocurrencies. Our products also enable safe and simple fund transfers between friends and family. For merchants, we offer an an end-to-end payments solution with authorization, settlement capabilities, instant fund access, and risk management, helping them connect with customers and engage in cross-border trade.

Our core values of Inclusion, Innovation, Collaboration, and Wellness guide our daily business. These values ensure we work as one global team with customers at the center, while also caring for ourselves, each other, and our communities.

Job Summary

As a Sr. Account Representative, Small & Medium Business, you will work independently and collaborate internally to enhance the quality, efficiency, and effectiveness of processes and programs. You will be responsible for determining appropriate actions, considering alternative solutions, and influencing outcomes through defined procedures.

Essential Responsibilities

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Qualifications

Candidates should possess 3+ years of relevant experience along with a Bachelor’s degree, or an equivalent combination of education and experience.

Compensation & Benefits

PayPal is committed to fair and equitable compensation. Actual compensation considers factors like work location, relevant skills, and experience. The total compensation package may include an annual performance bonus, equity, and comprehensive medical, dental, and vision benefits. The U.S. national annual pay range for this role is $130,000 to $157,000. For more details, visit paypalbenefits.com.

We offer a balanced hybrid work model, requiring 3 days in the office for in-person collaboration and allowing 2 days at your choice of a PayPal office or home workspace. Our benefits include a flexible work environment, employee share options, and health and life insurance, supporting your financial, physical, and mental well-being.

Our Culture & Values

At PayPal, we believe in building an equitable and inclusive global economy, centered around our employees. We strive to create an environment where everyone can thrive, promoting a sense of purpose and belonging. We are proud of our diverse workforce, reflecting the merchants, consumers, and communities we serve, and are committed to cultivating inclusivity. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, race, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities.

Key skills/competency

• Account Management
• Business Development
• Client Relationship Management
• Sales Strategy
• Negotiation
• Process Improvement
• Analytical Thinking
• SMB Market Knowledge
• Payment Solutions
• Customer Acquisition