Sr. Account Representative, Small & Medium Business

About PayPal

PayPal has been a global leader in revolutionizing commerce for over 25 years, creating innovative, simple, personalized, and secure experiences for moving money, selling, and shopping. Operating a vast two-sided network, PayPal connects hundreds of millions of merchants and consumers across approximately 200 markets, empowering them to thrive in the global economy.

Beyond third-party payment networks, PayPal provides proprietary payment solutions, enabling seamless transactions online and in person. Customers enjoy the flexibility to use their accounts for purchases, payments, transfers, and withdrawals, leveraging various funding sources including bank accounts, PayPal/Venmo balances, credit products, cards, cryptocurrencies, and gift cards. PayPal, Venmo, and Xoom also facilitate secure peer-to-peer transfers.

For merchants, PayPal offers an end-to-end payment solution with authorization, settlement capabilities, instant fund access, and tools for customer connections, exchanges, returns, and risk management. The platform also simplifies cross-border shopping and trade for both consumers and merchants.

Guided by core values of Inclusion, Innovation, Collaboration, and Wellness, PayPal fosters a unified global team focused on customer-centricity and the well-being of employees and communities.

Job Summary

As a Sr. Account Representative, Small & Medium Business, you will work independently while collaborating internally to enhance the quality, efficiency, and effectiveness of processes and programs. This role requires analytical skills and sound judgment to determine appropriate actions and recommend optimal solutions, driving influence through established procedures.

Essential Responsibilities

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions for complex situations.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Utilize analytical skills and judgment to recommend the best solutions for merchant needs.
• Influence outcomes through defined processes and established procedures.

Expected Qualifications

• 3+ years of relevant experience and a Bachelor’s degree OR an equivalent combination of education and experience.

Compensation & Benefits

PayPal is committed to fair and equitable compensation practices. Actual compensation is determined by factors such as work location, relevant skills, and experience. The total compensation package for this position may include an annual performance bonus, equity, and comprehensive benefits like medical, dental, and vision insurance. The U.S. national annual pay range for this role is $130,000 to $157,000.

PayPal offers a balanced hybrid work model, requiring 3 days in the office for in-person collaboration and allowing 2 days at your choice of office or home workspace. Benefits include a flexible work environment, employee share options, health, and life insurance, among others. More details are available at paypalbenefits.com.

Diversity & Inclusion at PayPal

PayPal champion an equitable and inclusive global economy, starting with its workforce. The company provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal also provides reasonable accommodations for qualified individuals with disabilities. For assistance with applications due to incompatible assistive technology or disability, contact paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal means creating a workplace where all employees feel included, valued, and empowered to do their best work with purpose. PayPal is proud of its diverse workforce, reflecting the merchants, consumers, and communities it serves, and actively cultivates inclusivity.

Key skills/competency

• Account Management
• Business Development
• Client Relationship Management
• Sales Strategy
• Analytical Thinking
• Process Improvement
• Negotiation Skills
• Problem Solving
• Customer Engagement
• SMB Market Knowledge