SMB Outbound Sales Account Representative

About PayPal

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network that connects hundreds of millions of merchants and consumers, facilitating payments whether online or in person. Beyond third-party payment networks, PayPal provides proprietary solutions, enabling payments on our platform. Our customers enjoy flexibility to use accounts for purchases, payments, transfers, and withdrawals, utilizing various funding sources like bank accounts, PayPal/Venmo balances, credit products, cards, and even certain cryptocurrencies. PayPal, Venmo, and Xoom also simplify peer-to-peer fund transfers. For merchants, we offer an end-to-end payments solution with authorization, settlement, instant fund access, and risk management. We also help merchants expand globally and engage customers effectively, reducing cross-border trade complexities.

Our daily business is guided by core values: Inclusion, Innovation, Collaboration, and Wellness. These values ensure we work as one global team, focusing on our customers, and prioritizing the well-being of ourselves, each other, and our communities.

Job Summary

The SMB Outbound Sales Account Representative drives new sales opportunities by deeply understanding customer business needs. This role focuses on generating and converting leads through both inbound and outbound efforts, achieving ambitious sales quotas, and ensuring high customer satisfaction.

Essential Responsibilities

• Drive demand generation and qualification through cold calling, email outreach, and inbound lead response.
• Negotiate and close contracts, effectively addressing legal, financial, and technical concerns.
• Conduct thorough discovery to analyze customer needs and present pre-packaged solutions and use-cases.
• Maintain a rigorous pipeline with accurate forecasting and regular reporting on pipeline status and revenue forecasts.
• Collaborate across departments to ensure alignment and leverage customer insights to optimize offerings.

Expected Qualifications

• 1+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Additional Information

PayPal offers a balanced hybrid work model for the majority of employees, including 3 days in the office for collaboration and 2 days at home or in the office. Benefits include a flexible work environment, employee share options, health, and life insurance. PayPal is committed to diversity, inclusion, and equal employment opportunity, providing reasonable accommodations for individuals with disabilities.

Key skills/competency

• Outbound Sales
• Lead Generation
• Cold Calling
• Email Outreach
• Negotiation
• Contract Closing
• Customer Discovery
• Pipeline Management
• Sales Forecasting
• CRM Software