Senior Technical Account Manager
PayPal
Job Overview
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Job Description
About PayPal
PayPal has been revolutionizing commerce globally for more than 25 years. It creates innovative, secure, and personalized payment solutions for consumers and merchants in approximately 200 markets.
Role Overview
The Senior Technical Account Manager advances technical relationships with customers through proactive health engagement, revenue protection, and strong advocacy of customer needs.
Key Responsibilities
- Manage and close deals from a technical and operational requirements perspective.
- Partner with Enterprise merchants via discovery sessions, product demos, and proof of concepts.
- Diagram system connections, data flows, and advise on integration best practices.
- Advocate customer needs to overcome technical adoption blockers.
- Diagnose technical issues with APIs, SDKs, payment flows, and latency using AI tools.
- Collaborate with cross-functional teams globally to drive product best practice and strategic initiatives.
Qualifications & Skills
Must have 5+ years of relevant experience or an equivalent combination of education and experience. Technical proficiency and experience with modern web technologies (JavaScript/TypeScript, Python, REST/GraphQL, SQL, cloud services) are critical. Fluency in German or French is a plus.
Additional Information
PayPal offers a balanced hybrid work model (3 days in-office, 2 days remote) and a range of benefits including flexible working conditions, employee stock options, and comprehensive health insurance.
Key skills/competency
- Technical Account Management
- Customer Advocacy
- API Integration
- System Architecture
- Problem Solving
- Cross-Functional Collaboration
- AI Tools
- Enterprise Support
- Technical Consulting
- Web Technologies
How to Get Hired at PayPal
- Research PayPal's culture: Study mission, values, and recent news.
- Customize your resume: Highlight technical account and AI experience.
- Prepare real examples: Demonstrate integration and problem-solving skills.
- Master interview insights: Practice discussing technical challenges and resolutions.
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