Senior System and Operations Analyst, TPRM
PayPal · Chicago, IL
- On site
- Full-time
- $100,000 / year
- Chicago, IL
Job highlights
- Administer TPRM tools and lead analytics for risk.
- Manage third-party onboarding and risk assessments.
- Develop training and standard operating procedures.
- Ensure policy compliance and process improvement.
- Analyze data for trends and recommendations.
About the role
About PayPal
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.Job Summary
The Senior System and Operations Analyst will serve as the primary system administrator and analytics lead for PayPal's Third-Party Management (TPM) program tools, supporting the First Line of Defense execution within Source to Pay (S2P). This is a role on an established team requiring deep technical expertise in risk tool administration, vendor management, operational reporting, and data analytics.Job Description: Essential Responsibilities
- Oversee the end-to-end process for third-party onboarding, including sourcing activities, supplier registration, risk assessments, purchase orders, invoicing, and contract compliance.
- Act as a primary point of contact for business managers and third parties, providing expert guidance, answering questions, and advising on onboarding, risk assessment, and payment activities.
- Develop comprehensive training materials and Standard Operating Procedures (SOPs), deliver ongoing training, and facilitate change management to enhance process awareness and understanding.
- Collaborate with stakeholders to ensure timely onboarding of third-party vendors and integrate risk activities into the procure-to-pay process.
- Lead the execution of risk assessments, ongoing monitoring, and reassessments of third parties.
- Ensure compliance with policy and regulatory requirements throughout the third-party lifecycle.
- Identify and address issues impacting the third-party management program, providing effective remediation.
- Innovate and improve business processes, user experience, and systems involved in the third-party lifecycle.
- Analyze data to assess inventory health, identify trends, and provide actionable recommendations.
- Lead and mentor team members, fostering creativity and providing direction with a high degree of latitude.
Minimum Qualifications
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
- 4+ years of experience in managing risk platforms, system administration, and ongoing enhancements, or equivalent experience within a risk or compliance function, third-party risk management, or business analyst with risk and controls focus.
- Hands-on system administration experience with third-party risk or GRC tools (Interos, Certa, Dun & Bradstreet, ServiceNow, Coupa, Ariba/SAP, or similar platforms). Familiarity with API integrations, data flows, and system architecture concepts a plus.
- Strong understanding of third-party risk frameworks, including inherent risk scoring, due diligence processes, lifecycle management, and ongoing monitoring.
- Advanced Excel skills: VLOOKUP, Pivot Tables, formulas, charting, and data manipulation (PowerBI, SQL, or other advanced reporting skills nice to have).
- Excellent analytical, problem-solving, and decision-making abilities with a focus on data integrity and risk-based thinking.
- Proven ability to write technical and business requirements.
- Experience troubleshooting system issues, managing vendor relationships, and participating in technical or business review forums.
- Strong verbal, written, and presentation (PowerPoint) skills with the ability to present technical details to non-technical audiences.
- Demonstrated ability to work both independently and collaboratively in a hybrid in-office environment.
- Comfortable managing ambiguity, multitasking, and navigating competing priorities under tight deadlines.
- Strong organizational skills, attention to detail, and ownership mentality.
- Project management experience and ability to lead cross-functional initiatives.
- Ariba / SAP experience a plus.
Key skills/competency
- Third-Party Risk Management (TPRM)
- System Administration
- Operational Reporting
- Data Analytics
- Risk Assessment
- Vendor Management
- Compliance
- GRC Tools
- Excel
- PowerBI
Skills & topics
- Senior System and Operations Analyst
- TPRM
- Third-Party Risk Management
- System Administration
- Operations Analyst
- Risk Management
- Vendor Management
- GRC
- Data Analysis
- Compliance
- S2P
- Source to Pay
- PayPal
- Excel
- PowerBI
- SQL
- ServiceNow
- Coupa
- Ariba
- SAP
- Interos
- Certa
- Dun & Bradstreet
- API Integrations
- Business Requirements
- Hybrid Work
How to get hired
- Tailor your resume: Highlight relevant experience in TPRM, system administration, and data analytics, using keywords from the job description like 'risk platforms', 'GRC tools', and 'Excel'.
- Craft a compelling cover letter: Showcase your understanding of PayPal's mission and values, emphasizing how your skills align with the Senior System and Operations Analyst role.
- Prepare for technical questions: Be ready to discuss your experience with specific GRC tools, API integrations, and advanced Excel/PowerBI skills.
- Demonstrate problem-solving: Prepare examples of how you've analyzed data, managed vendor relationships, and improved business processes in previous roles.
- Understand the hybrid model: Be prepared to discuss your experience working in a hybrid environment and your approach to collaboration and independent work.
Technical preparation
Master advanced Excel functions: VLOOKUP, Pivot Tables.,Practice data manipulation and visualization (PowerBI).,Familiarize with GRC or TPRM system administration.,Understand API integrations and data flow concepts.
Behavioral questions
Describe a complex risk assessment you led.,How do you prioritize competing deadlines?,Share an example of process improvement.,How do you collaborate with non-technical stakeholders?
Frequently asked questions
- What specific GRC or TPRM tools does PayPal use for their Senior System and Operations Analyst role?
- While the job description mentions experience with tools like Interos, Certa, Dun & Bradstreet, ServiceNow, Coupa, Ariba/SAP, or similar platforms is preferred, PayPal values strong transferable skills. Highlight your hands-on system administration experience with any third-party risk or GRC tools. The ability to learn and adapt to new systems is key.
- What is the typical career progression for a Senior System and Operations Analyst at PayPal?
- As a Senior Analyst at PayPal, you can expect opportunities for growth within the Third-Party Management (TPM) program and broader Source to Pay (S2P) organization. Potential paths include specializing further in risk analytics, system architecture, project management, or moving into leadership roles within the team.
- How important is data analytics and reporting for the Senior System and Operations Analyst role at PayPal?
- Data analytics and reporting are crucial. The role requires advanced Excel skills for data manipulation and analysis, with a preference for PowerBI or SQL. You'll be expected to analyze data to assess inventory health, identify trends, and provide actionable recommendations, making this a highly analytical position.
- What does a 'First Line of Defense' execution mean in the context of this role?
- In risk management, the 'First Line of Defense' refers to the business units that own and manage risks. For this Senior System and Operations Analyst role, it means directly managing and administering the tools and processes that identify, assess, and mitigate risks associated with third-party vendors.
- How does PayPal's hybrid work model impact the daily work of a Senior System and Operations Analyst?
- PayPal's hybrid model typically involves 3 days in the office for collaboration and 2 days remote. This means the Senior System and Operations Analyst will need to be comfortable with both in-office and remote work, demonstrating strong communication and self-management skills to ensure seamless operations.
- What kind of training and development can a Senior System and Operations Analyst expect at PayPal?
- The role involves developing training materials and SOPs. You'll also receive ongoing training on PayPal's specific systems and processes. The company fosters a learning environment, encouraging team members to lead and mentor, which can further enhance your professional development.
- Can you provide an example of a challenging situation a Senior System and Operations Analyst might face at PayPal?
- A challenging situation could involve identifying a critical risk in a key third-party vendor's operations that could impact PayPal's services. The analyst would need to leverage their data analysis, system administration, and communication skills to assess the risk, remediate the issue, and ensure ongoing compliance.