Principal, Experience Design

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

Join PayPal's Workshop Innovation team as a hands on design leader shaping the future of biometric payments. Imagine a world where payments happen from mobile devices to in-store experiences—enabled entirely by your presence. This role focuses on reimagining the payment journey for merchants and consumers, combining both the physical and digital experience together. This isn't role isn't follow patterns that already exists, its about creating new ones. Success requires a blend of creative vision, strategic thinking, and a relentless focus on customer and influencing high-level executive decisions.

Essential Responsibilities

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level.
• Identify and resolve unique situations of substantial significance in user interface or interaction design.
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services.
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning.

Expected Qualifications

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Additional Responsibilities And Preferred Qualifications

• Define and establish standards in this emerging field to deliver biometric payment experiences.
• Navigate senior-level decision-making processes to align innovative ideas with organizational goals.
• Address complex and highly impactful challenges related to user interface and interaction design.
• Deliver high-quality, market-ready designs while shaping the approach of larger product design teams.
• Spearhead user experience strategies that resonate deeply with the target audience, ensuring solutions remain intuitive and customer-centric.

Salary Information

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location: Austin, Texas: ($198,000.00 - $294,250.00 Annually)

Additional Location(s): San Jose, California: ($218,000.00 - $323,950.00 Annually)

Chicago, Illinois: ($198,000.00 - $294,250.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Work Model & Benefits

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

Key skills/competency

• Experience Design
• Biometric Payments
• User Experience Strategy
• Executive Influence
• Interaction Design
• Product Innovation
• Customer-Centric Design
• Digital Payments
• Strategic Thinking
• Design Leadership