Presales Solutions Engineer - Global Accounts
PayPal · Austin, TX
- On site
- Full-time
- $174,350 / year
- Austin, TX
Job highlights
- Provide technical presales support for global merchants.
- Conduct technical discovery, demos, and solution design.
- Assist with customer integration and onboarding.
- Explain complex tech to diverse audiences.
- Collaborate with internal teams on product roadmaps.
About the role
Job Summary:
The Presales Solutions Engineer role is a technical presales role within our Global Merchant Services team, operating in the Global Sales organization. You will provide technical discovery, product demos, solution design, and integration support for primarily headquartered in the US and Canada, and operating globally. This is a hybrid role, with three days per week in a local office expected.
Essential Responsibilities:
- Actively participate in the technical discovery phase with customers to understand their needs and requirements.
- Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions.
- Explain complex technical concepts to C-level executives and non-technical audiences, ensuring they understand PayPal's technology and value proposition.
- Record and review the solutioning process with the integration team to ensure technical and business requirements are met.
- Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed.
Minimum Qualifications:
5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
- Minimum 5 years of experience as a presales consultant, solutions engineer, technical account manager, systems architect, or similar position.
- At least 3 years of experience working directly with large enterprise clients is preferred.
- Industry experience with payments, merchant services, e-commerce, and/or retail.
- Working knowledge of API and web technologies (REST, GraphQL, JavaScript).
- Strong relationship-building skills with internal and external partners and a passion for collaborating on complex projects in a team environment.
- Excellent written and oral communication skills in English.
Key skills/competency:
- Presales Solutions Engineer
- Technical Discovery
- Product Demos
- Solution Design
- Integration Support
- Global Accounts
- API
- Web Technologies
- E-commerce
- Payments
Skills & topics
- Presales Solutions Engineer
- Solutions Engineer
- Sales Engineer
- Technical Presales
- Global Accounts
- PayPal
- E-commerce
- Payments
- API
- Web Technologies
- REST
- GraphQL
- JavaScript
- Enterprise Clients
- Hybrid Role
How to get hired
- Tailor your resume: Highlight experience in presales, solution engineering, API, and web technologies relevant to PayPal's payment solutions.
- Showcase enterprise client experience: Emphasize your background working with large enterprise clients in payments, e-commerce, or retail.
- Demonstrate communication skills: Prepare to explain complex technical concepts to both technical and non-technical executives.
- Research PayPal's values: Align your application and interview responses with PayPal's core values of Inclusion, Innovation, Collaboration, and Wellness.
- Prepare for hybrid work: Understand and articulate your ability to thrive in a hybrid work environment, balancing office and remote work.
Technical preparation
Master REST, GraphQL, and JavaScript web technologies.,Understand PayPal's payment solutions and APIs.,Practice explaining complex technical concepts clearly.,Review enterprise client integration best practices.
Behavioral questions
Describe a complex customer technical challenge.,How do you collaborate with internal teams?,Explain how you'd handle C-level technical questions.,Share an experience with client integration success.
Frequently asked questions
- What is the hybrid work policy for the Presales Solutions Engineer role at PayPal?
- The Presales Solutions Engineer role at PayPal is a hybrid position, requiring three days per week in a local office. This model is designed to balance in-person collaboration with the flexibility of remote work.
- What are the key responsibilities of a Presales Solutions Engineer at PayPal?
- Key responsibilities include conducting technical discovery with clients, delivering product demos, designing solutions, providing integration support, and explaining technical concepts to various stakeholders. You'll also act as the technical voice of the customer internally.
- What technical skills are most important for a Presales Solutions Engineer at PayPal?
- Strong working knowledge of API and web technologies like REST, GraphQL, and JavaScript is essential. Experience in the payments, merchant services, e-commerce, or retail industries is also highly preferred.
- How can I best prepare my resume for a Presales Solutions Engineer position at PayPal?
- Tailor your resume to highlight your experience in presales, solution engineering, and technical account management. Specifically, emphasize your work with large enterprise clients and your proficiency with API and web technologies relevant to PayPal's business.
- What kind of career growth can I expect as a Presales Solutions Engineer at PayPal?
- As a Presales Solutions Engineer, you'll have opportunities to deepen your expertise in payment technologies, work with global accounts, and influence product roadmaps. PayPal is committed to employee well-being and offers comprehensive benefits for personal and professional growth.
- What is the typical interview process for a technical presales role at PayPal?
- The interview process typically involves stages to assess your technical acumen, problem-solving abilities, communication skills, and cultural fit. Expect interviews that may include technical deep dives, scenario-based questions, and discussions about your experience with enterprise clients and relevant technologies.
- Does PayPal provide training for the Presales Solutions Engineer role?
- While specific training programs are not detailed, PayPal emphasizes employee development. You can expect opportunities to learn about their evolving product suite and technologies through internal resources and collaboration with experienced teams.
- What does 'Global Accounts' mean in the context of this Presales Solutions Engineer role?
- 'Global Accounts' refers to working with PayPal's largest and most significant enterprise clients who operate across multiple countries. Your role will involve understanding and addressing the complex needs of these multinational organizations.