Manager, Global Investigations

About PayPal

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

The Manager, Global Investigations will serve as a Fraud Incident Manager within the Fraud Incident Response and Management (FIRM) team, part of PayPal’s Fraud & Insider Defense (FIND) organization. FIRM is responsible for orchestrating the company’s response to fraud attacks, driving effective mitigation strategies, and conducting data analysis to determine the scope of fraud events and support potential disclosure requirements. This role collaborates across global teams, including product engineering, fraud prevention, cybersecurity, legal, communications, Business Risk Control leads, and second line partners. The Fraud Incident Manager must effectively manage high‑pressure situations, influence short‑ and long‑term priorities, and safeguard customers and PayPal’s platform through proactive incident handling, deep analysis, and strategic solution implementation. In addition to leading the highest priority, highest complexity fraud incidents, this role drives programmatic initiatives that strengthen fraud incident management, leads comprehensive root cause analyses, advocates for durable control improvements and formal issue remediation, and communicates outcomes to senior leaders.

Essential Responsibilities

• Facilitate fraud incident intake, mitigation, recovery, and resolution while leveraging fraud and business expertise to engage critical teams promptly.
• Manage cross‑functional teams to drive accountability and ensure effective handling of fraud incidents, escalating as needed.
• Analyze complex fraud events to identify broader policy and product gaps, critically evaluating remediation efforts and root causes.
• Lead risk‑focused conversations and influence priorities to ensure resilient, holistic solutions are implemented to address weaknesses and root causes.
• Deliver clear, professional communications, including incident reports and updates to stakeholders across technical and non‑technical domains and leaders at all levels.
• Document incident timelines, impact details, and steps taken for mitigation and resolution, ensuring accuracy, completeness, and timeliness.
• Drive programmatic improvements to the fraud incident management lifecycle, including playbook enhancements, process standardization, and metrics that measure incident response effectiveness.
• Proactively identify and advocate for remediation of control gaps, including opening and tracking formal issues and partnering with control owners to develop sustainable solutions.
• Lead comprehensive root cause analyses for significant incidents and ensure corrective actions are clearly defined, evidence‑based, and aligned with risk appetite.
• Draft succinct executive summaries and incident updates tailored for senior leadership, clearly articulating customer impact, business impact, and needed decisions.
• Serve as the primary manager for the highest priority, highest complexity incidents, providing structured leadership under pressure and coordinating across executives and functional leaders through resolution.

Expected Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualifications

• Minimum of 5+ years or equivalent experience in fraud, fraud controls, or fraud oversight domains and/or managing fraud investigations/incidents, including experience driving cross‑functional initiatives.
• Excellent oral and written communication skills, with the ability to communicate effectively with stakeholders across technical and non‑technical domains and at all levels, including senior leadership.

Work Environment & Benefits

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace. Our benefits include a flexible work environment, employee share options, health and life insurance, and more.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Key skills/competency

• Fraud Incident Management
• Risk Mitigation Strategies
• Data Analysis
• Cross-functional Collaboration
• Internal Investigations
• Insider Threat Programs
• Policy Compliance
• Stakeholder Communication
• Root Cause Analysis
• Control Environment Strengthening