Human Resources Account Manager

Human Resources Account Manager at Paylocity

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. They are one of the fastest-growing HCM software providers worldwide, delivering an intuitive, easy-to-use product suite that helps businesses automate HR and payroll processes, attract and retain talent, and build strong workplace cultures. While traditional providers focus on basic HR processes, Paylocity goes further by developing tools essential for competing for talent and meeting modern workforce expectations.

Paylocity prioritizes employee success, offering excellent benefits and perks including medical, dental, vision, life, disability, and a 401(k) match, alongside support for family and finances. Career development opportunities are also provided, reinforcing the company's belief that people matter most and are at the heart of their business.

This Human Resources Account Manager role is within Operations, inviting individuals to use their problem-solving skills to contribute to the company's effectiveness and launch their career with Paylocity.

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance, which may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Human Resources Account Manager services Paylocity's emerging market clients, which are typically small to mid-size businesses. This role involves providing HR best practice guidance, creating compliant employee handbooks and job descriptions, and introducing new products or services that aid in managing the employee life cycle. Additionally, the team may offer recommendations to clients on compensation, employee relations, recruitment, training and development, and information systems. This position reports to the HR Client Service Manager within the Customer Service department.

Primary Responsibilities

• Respond timely and accurately to client inquiries and process requests, adhering to established standards for style, tone, and communication manner. Client requests are received and monitored through automated phone and email systems.
• Serve as an external consultant by analyzing a company’s current HR programs and recommending solutions.
• Inform and educate clients about Human Resources policies, procedures, performance management, recruitment, and employee relations issues.
• Create, review, or revise handbooks, policies, and job descriptions using provided resources.
• Ensure HR programs and services comply with established policies, procedures, and state/federal laws and regulations.
• Understand complex HR ideas and simplify them to explain problems and solutions clearly to everyone.
• Build strong client relationships and deliver quality service to retain the client base.
• Promote Paylocity products and services to fulfill ongoing client requests.
• Maintain knowledge of trends and changes in Human Resources legislation, conveying local, state, and federal laws to clients to ensure compliance.
• Provide ongoing client support by using diagnostic skills to identify the root cause of client issues, develop solutions, and recommend actions to prevent recurrence.
• Act as a liaison with Paylocity support teams to facilitate the resolution of client issues regarding payroll and human resources products.

Education And Experience

• Minimum of 2 years of progressive HR Generalist experience dealing with a broad range of HR related topics preferred.
• Minimum Bachelor’s degree, with a focus on Human Resources or Business Administration/Management preferred.
• PHR or SHRM-CP certification preferred.
• Proficiency with Microsoft Office Programs.
• Advanced problem-solving and analytical skills.
• Excellent communication and relationship building skills.
• Experience in a Shared Services call center environment is preferred.

Key skills/competency

• HR Best Practices
• Compliance (State/Federal)
• Employee Relations
• Client Relationship Management
• Problem Solving
• Communication Skills
• Handbook Development
• Job Description Creation
• HR Consulting
• HR Generalist Knowledge