Operations Support Associate
@ Payfuture

Hybrid
$50,000
Hybrid
Full Time
Posted 25 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXXXX XXXXXXX******* @payfuture.com
Recommended after applying

Job Details

Overview

The core mission of the Operations Support Associate at Payfuture is to provide helpful information, answer questions, and respond to client complaints, acting as a frontline support to ensure client satisfaction.

Key Responsibilities

  • Respond promptly to client inquiries.
  • Communicate with clients via various channels.
  • Acknowledge and resolve client complaints.
  • Maintain thorough product knowledge.
  • Document all client interactions and transactions per SOPs.
  • Coordinate with colleagues and escalate issues when needed.
  • Provide feedback on service process efficiency.
  • Assist with merchant technical integration.
  • Monitor day-to-day operations.

What We’re Looking For

You will be a good fit if you:

  • Align with our values: Belief, Positivity, Accountability & Ownership, Speed and Execution.
  • Have customer support or client service experience, at least 1 year with English-speaking clients.
  • Have a track record of over-achieving quotas.
  • Possess excellent communication, analytical, and multi-tasking skills.
  • Are proficient with spreadsheets, MS Office, G-Suite, Zendesk or similar tools.
  • Exhibit a proactive personality and attention to detail in a fast-paced environment.
  • Are a team player with strong computer skills and the ability to quickly learn new applications.
  • Willing to work on shift schedules.

What You’ll Enjoy

  • Competitive salary and employee share option scheme.
  • Opportunity to develop your skillset in a rapidly growing business.
  • Being part of a collaborative, values-led team revolutionising payments in emerging markets.
  • Additional benefits as the company grows.

Our Hiring Process

  • Resume screening and application review.
  • Quick chat with a recruiter.
  • Assessment round.
  • Interview with the Assistant Operations Manager.
  • Offer stage.

Key skills/competency

  • Customer Support
  • Client Service
  • Communication
  • Multi-tasking
  • Analytical Skills
  • Technical Integration
  • Documentation
  • Team Coordination
  • Problem Resolution
  • E-commerce
Apply without a personalized resume

How to Get Hired at Payfuture

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and technical skills.
  • Research Payfuture: Understand company values and mission.
  • Align with job requirements: Emphasize multi-tasking and communication.
  • Prepare for interviews: Review scenario-based customer service questions.

📝 Interview Preparation Advice

Technical Preparation

Review MS Office basics.
Practice using Zendesk tools.
Learn spreadsheet functions.
Study e-commerce application interfaces.

Behavioral Questions

Describe handling a difficult customer.
Explain multi-tasking during peak hours.
Share teamwork conflict resolution examples.
Discuss a moment requiring rapid problem-solving.

Frequently Asked Questions