Operations Support Associate
@ Payfuture

Hybrid
Hybrid
Full Time
Posted 5 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXX******* @payfuture.com
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Job Details

Overview

The core mission of the Operations Support Associate at Payfuture is to provide helpful information, answer questions, and respond to client complaints, acting as a frontline support to ensure client satisfaction.

Key Responsibilities

  • Respond promptly to client inquiries.
  • Communicate with clients via various channels.
  • Acknowledge and resolve client complaints.
  • Maintain thorough product knowledge.
  • Document all client interactions and transactions per SOPs.
  • Coordinate with colleagues and escalate issues when needed.
  • Provide feedback on service process efficiency.
  • Assist with merchant technical integration.
  • Monitor day-to-day operations.

What We’re Looking For

You will be a good fit if you:

  • Align with our values: Belief, Positivity, Accountability & Ownership, Speed and Execution.
  • Have customer support or client service experience, at least 1 year with English-speaking clients.
  • Have a track record of over-achieving quotas.
  • Possess excellent communication, analytical, and multi-tasking skills.
  • Are proficient with spreadsheets, MS Office, G-Suite, Zendesk or similar tools.
  • Exhibit a proactive personality and attention to detail in a fast-paced environment.
  • Are a team player with strong computer skills and the ability to quickly learn new applications.
  • Willing to work on shift schedules.

What You’ll Enjoy

  • Competitive salary and employee share option scheme.
  • Opportunity to develop your skillset in a rapidly growing business.
  • Being part of a collaborative, values-led team revolutionising payments in emerging markets.
  • Additional benefits as the company grows.

Our Hiring Process

  • Resume screening and application review.
  • Quick chat with a recruiter.
  • Assessment round.
  • Interview with the Assistant Operations Manager.
  • Offer stage.

Key skills/competency

  • Customer Support
  • Client Service
  • Communication
  • Multi-tasking
  • Analytical Skills
  • Technical Integration
  • Documentation
  • Team Coordination
  • Problem Resolution
  • E-commerce
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How to Get Hired at Payfuture

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and technical skills.
  • Research Payfuture: Understand company values and mission.
  • Align with job requirements: Emphasize multi-tasking and communication.
  • Prepare for interviews: Review scenario-based customer service questions.

📝 Interview Preparation Advice

Technical Preparation

Review MS Office basics.
Practice using Zendesk tools.
Learn spreadsheet functions.
Study e-commerce application interfaces.

Behavioral Questions

Describe handling a difficult customer.
Explain multi-tasking during peak hours.
Share teamwork conflict resolution examples.
Discuss a moment requiring rapid problem-solving.

Frequently Asked Questions