Technical Account Manager

About Paxos

Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it. We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like PayPal, Venmo, Mastercard and Interactive Brokers.

About The Team

The Customer Success team at Paxos manages relationships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption. As part of Paxos' mission to modernize financial infrastructure, the team directly impacts business growth by managing relationships with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.

About The Role

Technical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs. You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers. Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.

What You’ll Do

• Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.
• Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
• Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
• Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans.
• Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness).
• Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.

About You

• 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
• Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
• Strong technical acumen with ability to lead API integrations
• Experience managing complex stakeholder relationships
• Excellent project management and communication skills

Key skills/competency

• Technical Account Management
• API Integrations
• Fintech
• Blockchain Infrastructure
• Customer Success
• Project Management
• Change Management
• Operational Execution
• Stakeholder Management
• SaaS