Customer Success Engineer Manager @ Pave
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Who We Are
At Pave, we're building the industry’s leading compensation platform that combines the world’s largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform transforms pay decisions for 8,500+ companies, including top tier names like OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo.
With $190+ billion in total compensation spend managed across our workflows and backing from investors such as Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures, we are making real-time & predictive pay decisions a reality.
The Revenue Org
Our Revenue pillar comprises Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams working collaboratively to drive business growth and customer success through compensation intelligence.
The Customer Success Engineering Team @ Pave
As a Customer Success Engineer Manager at Pave, you will become an expert on our product and compensation landscape. You will work with multiple teams to onboard and manage 30-40 customers concurrently, ensuring they derive maximum value from our products.
What You'll Do
- Lead and develop a team of Customer Success Managers serving as the technical interface between Pave and its customers.
- Establish best practices, playbooks, configuration consistencies, and operational processes to scale the CSE function.
- Collaborate with Sales, Support, Marketing, Account Management, and R&D for customer implementations and successful product adoption.
- Act as an escalation point for critical customer issues and work with technical teams for timely resolutions.
- Onboard and coach new team members to accelerate their ramp-up time.
- Strategically scale the CSE service model without compromising customer satisfaction.
- Provide 1:1 coaching and feedback to team members during customer interactions.
What You'll Bring
- 5+ years in a technical customer-facing role.
- 0-2 years of management experience in a fast-paced environment.
- Strong technical aptitude with the ability to simplify complex systems.
- Experience in training and onboarding new employees.
- Exceptional problem-solving skills balancing customer needs and business priorities.
- Experience with enterprise SaaS implementations and client relationship management.
- Familiarity with HR tech is a plus.
Compensation & Benefits
Salary is one part of Pave's total rewards package, which includes equity, comprehensive health coverage, an unlimited PTO policy, and many other region-specific benefits.
Life @ Pave
Headquartered in San Francisco's Financial District, Pave operates regional hubs in New York City, Salt Lake City, and the United Kingdom. Our hybrid work model fosters both in-person collaboration and remote flexibility.
Key skills/competency
Customer Success, Engineering, Management, SaaS, Compensation, Onboarding, Coaching, Escalation, HR Tech, Process Scaling
How to Get Hired at Pave
🎯 Tips for Getting Hired
- Customize Your Resume: Highlight technical customer success accomplishments.
- Showcase Management Skills: Emphasize leadership in tech environments.
- Research Pave: Understand their compensation platform and growth strategy.
- Prepare for Interviews: Practice behavioral and technical scenarios.