Customer Support Performance Analyst
Patrianna
Job Overview
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Job Description
About Patrianna
Patrianna is a super fast-growing iGaming leader headquartered in Gibraltar, with a remote-first team across Europe and beyond powering engaging apps and web products for millions of players worldwide. We craft tailored strategies, innovative product development, and cutting-edge tech to deliver exceptional experiences—always learning and scaling at pace.
The Role
Drive performance excellence for Customer Support and Player Operations using sharp analytics, forecasting, and optimization—shaping seamless experiences for global players.
What you'll do
- Monitor and optimize performance of agents, team leads, managers, and QA.
- Forecast weekly/monthly volumes to guide KPIs, hiring, and training.
- Build and automate reports in Looker, Retool, and Zendesk.
- Design tech solutions for performance tracking and operational dashboards.
- Handle partner queries with clear, data-backed updates and deliver trend reports.
What we need
- Analytical prowess in performance monitoring and operations data.
- Experience with Looker, Retool, and Zendesk.
- Proven skills in forecasting, capacity planning, and optimization.
- Ability to build monitoring tools and strong communication skills.
- A data-driven track record in continuous improvement.
Why join us
Be the force behind operational excellence in iGaming, directly boosting player satisfaction for millions. Work remotely using top tools, collaborate with innovative teams using cutting-edge tech, and enjoy growth opportunities in product, tech, and strategy.
Equal Opportunities
We hire on skills, drive, and fresh ideas alone. All backgrounds are welcome. Diverse teams drive our innovation—join us to thrive.
Key skills/competency
- Analytics
- Forecasting
- Reporting
- Optimization
- Data-driven
- iGaming
- Looker
- Retool
- Zendesk
- Communication
How to Get Hired at Patrianna
- Research Patrianna's culture: Explore their mission and employee reviews.
- Customize your resume: Highlight analytics and forecasting skills.
- Showcase technical expertise: Emphasize Looker and Zendesk experience.
- Prepare for interviews: Practice data-driven scenarios and case studies.
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