Customer Happiness Technical Specialist

About Patreon

Patreon is a media and community platform where over 300,000 creators offer exclusive work and experiences. With over $10 billion generated, 100 million+ free memberships, and 25 million+ paid memberships, Patreon is a leader in supporting creators.

About The Role

The Customer Happiness Technical Specialist role focuses on providing top-notch technical support on the Memberful product. You will work remotely in a self-managed team, handling technical support issues that involve WordPress, APIs, webhooks, and third-party integrations.

Responsibilities

• Support customers via help desk from onboarding to advanced configuration.
• Become the expert on Memberful integration with WordPress and related tools.
• Troubleshoot technical issues including APIs, webhooks, and integrations.
• Collaborate with engineering to resolve and prioritize technical tickets.
• Create and update help docs and troubleshooting guides.
• Gather feature requests and customer insights for continuous improvement.

About You

You are a resourceful, empathetic communicator with a knack for technical troubleshooting. Experience with WordPress, APIs, and customer support in a SaaS environment is key. You work well independently and value asynchronous communication.

Team & Work Environment

You will join a team of self-starters who value clear communication, a calm work environment, and a balanced life. Remote work experience and the ability to manage your own goals are essential.

Key skills/competency

• Technical Support
• WordPress
• API
• Webhook
• SaaS
• Troubleshooting
• Customer Service
• Remote Work
• Communication
• Integration