Product Hardware Technical Support Specialist @ PatientPoint
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Job Details
Overview
Join PatientPoint, a leading digital health company, to be part of a dynamic team dedicated to empowering better health. This role contributes to improving health outcomes for millions of patients nationwide.
Role Summary
The Product Hardware Technical Support Specialist provides technical support for product hardware. You will assist internal teams (sales, engineering, content, etc.) with hardware shipping, configuration, setup, and maintenance. You will also travel to trade shows to support product hardware booths and displays.
Key Responsibilities
- Collaborate with sales to ensure proper hardware configuration.
- Manage internal Jira requests and track KPIs for turnaround time.
- Provide technical support via phone, email, and chat.
- Troubleshoot, resolve issues, and manage hardware orders through Salesforce.
- Travel to trade shows for hardware demo setups and maintenance.
- Train sales reps and trade show staff.
- Keep up to date with the latest hardware technologies.
Qualifications
- A degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in technical support.
- Experience with hardware installation, configuration, and troubleshooting.
- Familiarity with Android OS and Linux OS tools (e.g., Adb, screen share).
- Excellent customer service and communication skills.
- Ability to work independently and in a team environment.
- Willingness to travel frequently.
Desired Experience
- Experience in a fast-paced environment and trade show setups.
- Experience with product demos, training, and project management.
What You'll Need to Succeed
Deep curiosity, excellent prioritization skills, attention to detail, and the ability to communicate complex ideas simply.
Location & Work Arrangement
Based in New York City, NY with a hybrid schedule (3 days in office / 2 days remote).
Compensation
Base Salary Band: $50,481 - $96,685. PatientPoint offers competitive pay, benefits, and growth opportunities aligned with industry standards.
Key skills/competency
Product Hardware Technical Support Specialist, technical support, hardware troubleshooting, Jira, Salesforce, Android OS, Linux OS, trade show, configuration, customer service
How to Get Hired at PatientPoint
🎯 Tips for Getting Hired
- Customize your resume: Tailor it to showcase hardware and technical support skills.
- Emphasize relevant experience: Highlight trade show and configuration expertise.
- Research PatientPoint: Understand their mission and digital health innovations.
- Practice technical questions: Prepare for hardware troubleshooting scenarios.
- Prepare for behavioral questions: Focus on teamwork and customer service examples.