Client Success Manager
Patient Pilot · United States
- Hybrid
- Full-time
- $70,000 / year
- United States
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Job highlights
- Manage client relationships and drive retention.
- Proactively identify and solve client challenges.
- Oversee client onboarding and campaign launch.
- Collaborate with internal teams for client success.
- Scale campaigns and retain client business.
About the role
Client Success Manager (Remote)
Patient Pilot is a rapidly growing marketing agency helping Red Light Therapy clinics across North America generate more patients, more revenue, and better results through paid advertising. We're looking for a Client Success Manager who can take ownership of a portfolio of clients, build strong relationships, solve problems proactively, and drive retention. This role is for someone who genuinely cares about client outcomes—not someone who simply replies to emails and keeps people happy.
What You'll Be Doing
- Manage and support high-value client relationships while delivering an exceptional client experience.
- Identify client risks early and proactively address challenges to protect outcomes.
- Oversee onboarding (within 5-7 business days), launch calls, offer clarity, tech setup, and go-live process. Ensure deliverables, communication, and performance are fully aligned.
- Coordinate with media buyers and creative teams to communicate feedback and to improve client performance.
- Strategically work with clients to scale campaigns while retaining their business.
- Represent the company with professionalism, clarity, and authority.
- Mentor future CSM team members as the department grows.
Required Skills/Experience
- 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
- Strong understanding of digital marketing, including Facebook Ads.
- Excellent communication, negotiation, and client management skills.
- Ability to handle challenging client situations with professionalism and assertiveness.
- Highly proactive, detail-oriented, and able to work independently.
- Passionate about delivering high-quality client results.
Preferred Skills/Experience (Nice to Have)
- Experience with CRM or marketing automation platforms (e.g., GoHighLevel or similar).
- Experience working with chiropractors, med spas, or similar.
- Leadership experience or interest in growing into a senior CSM role.
About Patient Pilot
We work exclusively with Red Light Therapy clinics across North America, helping them generate patients through paid advertising, funnels, and proven systems. We're a growing team with ambitious goals, and we're looking for people who want to grow alongside us. If that sounds like you, we'd love to hear from you.
Key skills/competency
- Client Relationship Management
- Digital Marketing Strategy
- Facebook Ads Management
- Proactive Problem-Solving
- Client Retention
- Onboarding Process
- Performance Analysis
- Communication Skills
- Negotiation
- Client Success Management
Skills & topics
- Client Success Manager
- Customer Success
- Account Management
- Digital Marketing
- Facebook Ads
- Paid Advertising
- Client Retention
- Remote Work
- Marketing Agency
- Client Onboarding
How to get hired
- Tailor your resume: Highlight experience in customer success, account management, and digital marketing, especially Facebook Ads.
- Showcase client results: Quantify your achievements in client retention, campaign scaling, and revenue growth.
- Emphasize proactivity: Demonstrate your ability to identify risks and solve problems independently.
- Prepare for interviews: Be ready to discuss how you handle challenging client situations and your passion for client outcomes.
- Understand the niche: Research Red Light Therapy clinics and paid advertising strategies to show industry interest.
Technical preparation
Master Facebook Ads Manager and campaign setup.,Familiarize yourself with CRM/automation platforms.,Practice client onboarding and tech setup.,Understand client performance metrics.
Behavioral questions
Describe a time you handled a difficult client.,How do you proactively identify client risks?,Share an example of scaling a client campaign.,How do you ensure client retention and satisfaction?
Frequently asked questions
- What is the work arrangement for the Client Success Manager role at Patient Pilot?
- The Client Success Manager position at Patient Pilot is a 100% remote role, allowing you to work from anywhere as long as you can adhere to the 9 am-5 pm Eastern Time Zone schedule.
- What are the primary responsibilities of a Client Success Manager at Patient Pilot?
- As a Client Success Manager, you will manage a portfolio of clients, build strong relationships, proactively solve problems, drive retention, oversee onboarding, coordinate with internal teams, and strategically scale client campaigns.
- What experience is required for the Client Success Manager position?
- You need at least 3 years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency. A strong understanding of digital marketing, particularly Facebook Ads, is essential.
- Does Patient Pilot offer performance bonuses for the Client Success Manager role?
- Yes, Patient Pilot offers competitive compensation that includes a base salary and performance bonuses, reflecting their focus on rewarding client success and business growth.
- What are the preferred skills for a Client Success Manager at Patient Pilot?
- Preferred skills include experience with CRM or marketing automation platforms like GoHighLevel, experience with similar industries (chiropractors, med spas), and any leadership experience or a desire to grow into a senior CSM role.
- How does Patient Pilot support professional growth for its Client Success Managers?
- Patient Pilot offers growth opportunities, including mentoring future CSM team members as the department expands, indicating a career path for motivated individuals within the company.
- What is the salary range for the Client Success Manager role?
- The salary for the Client Success Manager position ranges from $60,000 to $80,000 USD per year, based on your experience and qualifications.
- What is the employment type for this Client Success Manager position?
- This is a Full-Time position, classified as a 1099 Contractor role.