Technical Product Manager

Technical Product Manager

Team: Customer Technology

Scope: Individual Contributor, P3

Years of Experience: +3

Location: Ventura, CA / Hybrid

Overview

Customers are central to Patagonia. Engaging customers via innovative technology solutions around our responsible products and activism are key to our mission. As Technical Product Manager, you will enable personalized omnichannel experiences, responsible digital marketing, and strong community engagement through technology enabled solutions. You will design and manage product roadmaps and visions, write requirements, conduct business analysis, curate technical requirements, manage tech stacks, and ultimately deliver outcomes in strong collaboration with key stakeholders including DTC, UX, and other technology teams.

We seek self-driven candidates who are comfortable with ambiguity and rapidly changing environments while passionate about our mission and building effective and delightful products.

What You’ll Do

• Set User Centric Vision & Roadmaps: Lead creation, prioritization, and execution of integrated product roadmaps and strategies, aligning cross-functional partners against Patagonia’s strategic, Technology, and Customer goals and milestones for personalization, marketing, and community engagement tech solutions. Champion a user-centric approach by deeply understanding and empathizing with users through quantitative and qualitative research and analysis.
• Deliver Outcomes: Roll up your sleeves and do what it takes to reach the right outcomes the right way. Drive collaborative agile planning / development / testing, deliver complex technology solutions to business outcomes, resolve dependencies and risks, create and manage technical product requirements and specifications, manage integrations, and enable creativity and innovation.
• Measure & Influence: Gather, analyze, and translate qualitative and quantitative data to develop actionable insights, compelling business cases, and cross-team KPIs for continuous monitoring and improvement of product performance and user experience.
• Relationships & Trust: Foster strong, transparent, trust-based relationships with cross-functional and regional stakeholders, building an empathetic and engaged environment.
• Technical Expertise: Leverage deep technical and industry expertise to champion innovation, quality, and impact, ensuring all product and technology solutions support both business objectives and Patagonia’s environmental mission.
• Innovate: Stay informed on industry trends and emerging technologies (e.g., generative and agentic AI) to anticipate industry shifts and actively innovate how you do your work.

Who You Are

• Strategic & Driven: Outcome-oriented thinker and executor, able to think big and translate complex visions into actionable plans then do what it takes to drive tangible business and mission outcomes.
• Curious & Self-Aware: Proactively seeks root cause insights by asking thoughtful questions and conducting research and analysis. Continuous growth mindset.
• Collaborative: Passionate and heart-led leader even without direct authority fostering strong global relationships and teamwork through a positive attitude, humility, and clear, empathetic communication.
• Technical & Innovative: Strong technical acumen and experience in personalized, omnichannel DTC and B2B experiences (e.g., e-commerce, marketing technology, customer data) with ability to innovate across technical and non-technical partners.
• Growth Minded: You thrive in ambiguity and rapidly changing environments, leading through that change. You have a passion for identifying opportunities for growth that helps Patagonia's impact and business objectives and are masterful at turning ambiguity into solid plans and outcomes iteratively.
• Purpose-Driven: Champions internal / external users and environmental / social responsibility by developing high-quality, impactful products and technology experiences.

Experience You Bring

• Bachelor's degree in Computer Science, Engineering, Business, or a related field – or equivalent experience
• 3+ years of technical product management experience in personalized consumer product or retail
• Demonstrated collaboration with cross-functional teams, managing product roadmaps, stakeholder alignment, and production deliveries across ROI generating solutions and products.
• Familiarity with technical architecture, APIs, AI, and integration for omnichannel DTC experiences.
• Experience with both foundational (e.g., SFCC or Shopify, Wordpress, Klaviyo) and emerging (e.g., GenAI, AR) customer technology solutions
• Experience delivering personalized experiences and responsible AI-enabled solutions.
• Deep customer data expertise and demonstrated analytical skills with a consistent record of data-enabled decision-making and products
• Experience working with lean and geographically distributed teams in agile fashion. Experience with Azure DevOps (or similar) for backlog and requirement management is a plus
• Experience with digital transformation initiatives and user experience
• Strong written and verbal communication skills
• AI super user actively experimenting with how to use AI (e.g., Copilot, Claude, Gemini) to innovate and amplify your work

Hiring range: $130,000- $145,000 USD Annual

At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. Note the full pay range for this role ranges from: $110,000- $166,000 USD Annual USD. The Hiring Range reflects where in the range we intend to hire for this role.

Benefits

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.

Workplace Location

This position is Hybrid, with a standard schedule of Tuesday - Thursday on-site and remote work on other days. Occasional additional office visits may be required for team events or critical meetings.

Employee Conduct

It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Key skills/competency

• Product Management
• Agile Methodologies
• Stakeholder Management
• Data Analysis
• Technical Expertise
• Customer Experience (CX)
• Digital Marketing
• Omnichannel Strategy
• AI/ML
• E-commerce Platforms