Customer Experience Guide Part Time

@ Patagonia

Overview

As a Customer Experience Guide Part Time at Patagonia, you embody the brand for customers by delivering excellent service, sharing product knowledge and environmental passion, and driving in-store success. You will contribute to customer service, merchandising, operations, events, and environmental activism.

Key Responsibilities

• Optimize the shopping experience using provided tools and resources.
• Engage customers with a positive attitude and creative solutions.
• Ensure accuracy in point-of-sale operations and product returns.
• Maintain visual store standards through folding, stocking, and merchandising.
• Manage inventory, process online orders, transfers, and donations.
• Participate in ongoing training and support fellow employees.
• Act as a brand advocate and participate in community activism and retail marketing programs.
• Follow safety protocols and report concerns to ensure a secure environment.

Who You Are

You are an environmental activist with excellent customer service skills. You value equity, integrity, quality, and personal initiative. You thrive in a team environment, exhibit effective communication, and are adaptable to changing priorities. You are committed to continuous learning and creating a positive work culture.

Experience and Physical Requirements

• Previous retail or customer service experience preferred.
• Basic math, computer, and money-handling skills.
• Ability to stand, walk, bend, squat, and lift up to 55 pounds.
• Capable of performing store maintenance duties and climbing ladders.

Schedule

This part time role requires 20-29 hours per week, with open availability Thursday through Sunday, including shifts that may start up to two hours before or after business hours. Schedules are posted three weeks in advance to support work-life balance.

About Patagonia

Patagonia is committed to environmental activism, community engagement, justice, integrity, and quality. Working here means joining a team that not only serves customers but also actively works to protect our home planet.

Key Skills/Competency

Customer Service, Retail, Environmental Activism, Merchandising, Inventory Management, Communication, Teamwork, Adaptability, Problem-solving, Community Engagement