Enablement Coordinator
@ Passes

Metro Manila
$80,000
On Site
Part Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXX XXXXXXXXXX***** @passes.com
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Job Details

About Passes

Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022, Passes has attracted top talent from some of the world’s most recognized companies as we build a platform for scale.

The Role

We’re looking for an Enablement Coordinator who will support the development and maintenance of training resources, knowledge base content, and internal processes. Working under the Enablement POC, you'll help produce quality enablement materials and assist with content operations, training, and content audits, all while gaining hands-on experience in enablement.

This is a contractor role for 6–12 months, with a commitment of approximately 40 hours per week. The contract may be extended based on performance.

Project Requirements

  • Build an organized Knowledge Base including SOPs, macros, logic flows, help articles, and bot documentation.
  • Create Notion and internal intake systems (tagging, issue types, help articles) for clarity and version control.
  • Create knowledge checks such as short quizzes after key product launches or process updates.
  • Develop a process for quality reviews of new content before publishing.
  • Define V1 of automation and deflection workflows including chat bot responses and auto-resolution content.
  • Produce training materials and internal documentation related to the project.

What We’re Looking For

  • Background in writing, documentation, training, or content creation.
  • Experience with knowledge systems, CMS, or documentation tools (Notion preferred).
  • Understanding of job description drafting and onboarding processes.
  • Strong written English and attention to detail.
  • Comfortable with tools like Google Suite, Notion, and Canva.
  • Quick learner, proactive, and collaborative.
  • Organized and capable of managing task follow-ups.
  • Interest in support operations, content workflows, and quality systems.

Perks

Competitive hourly rate and a chance to shape one of the most exciting startups in the creator economy.

Key skills/competency

  • Enablement
  • Training
  • Documentation
  • Knowledge Base
  • Content Creation
  • Notion
  • Google Suite
  • Canva
  • Quality Assurance
  • Process Management
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How to Get Hired at Passes

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your resume to highlight relevant enablement skills.
  • Emphasize Documenting: Showcase experience in training and content creation.
  • Research Passes: Study the company culture and recent projects.
  • Prepare Examples: Bring samples of knowledge base or training materials.

📝 Interview Preparation Advice

Technical Preparation

Review Notion documentation and CMS tools.
Practice building SOPs and knowledge bases.
Familiarize with Google Suite and Canva.
Study internal process improvement techniques.

Behavioral Questions

Describe a past documentation challenge.
Explain how you manage task follow-ups.
Share an experience collaborating on content.
Discuss proactive problem-solving in a team.

Frequently Asked Questions