Assistant Community Manager

Assistant Community Manager at Parkbridge

Parkbridge, an operating platform of QuadReal Property Group, is Canada’s leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities.

Job Summary

We are seeking a detail-oriented and customer-focused Assistant Community Manager to support the daily operations of our residential portfolio in Edmonton, Alberta. The Assistant Community Manager will work closely with the Community Manager to ensure the efficient management of the property, maintain tenant satisfaction, and handle administrative tasks. This role is ideal for someone with strong organizational skills, a desire to work in property management, and the ability to provide exceptional service to tenants and vendors.

Key Responsibilities

Property Operations Support:

• Assist the Community Manager in overseeing the day-to-day operations of the property, ensuring smooth and efficient functioning.
• Conduct regular property inspections and report any maintenance or safety concerns.
• Coordinate maintenance requests and follow up to ensure timely completion of repairs.
• Assist in organizing preventive maintenance schedules for the property.

Resident Relations and Communication:

• Serve as a point of contact for tenants, responding to inquiries, addressing concerns, and providing exceptional customer service.
• Assist with lease administration, including processing new leases, lease renewals, and terminations.
• Maintain positive tenant relations by addressing issues in a timely and professional manner.
• Assist in enforcing lease agreements and property rules and regulations.
• Help with move-in/move-out processes, including conducting inspections and preparing rental homes/sites for new tenants.
• Promote a positive community atmosphere by addressing tenant concerns and fostering good relationships.

Leasing and Administration:

• Assist in marketing available rental units, including updating listings, coordinating showings, and responding to prospective tenant inquiries.
• Assist with tenant screening, including processing applications, conducting background checks, and gathering references.
• Prepare and review leasing documents, ensuring accuracy and compliance with company policies and legal requirements.
• Carry out lease administration.
• Maintain accurate records of all transactions, maintenance requests, and resident interactions.
• Perform general administrative duties, such as answering phone calls, emails, and maintaining tenant files.
• Prepare and distribute notices to tenants, including rent reminders, policy updates, and other important communications.

Financial Management Support:

• Assist with rent collection and ensure timely payment by tenants. Follow up on overdue payments and assist with issuing late notices.
• Assist in managing property budgets and ensuring expenditures stay within budgetary limits.
• Collect rent and manage late payment issues, including issuing notices for non-payment.

Compliance and Legal:

• Assist in preparing the property for inspections and ensuring compliance with health, safety, and building codes.
• Help the Community Manager manage evictions and legal notices, ensuring proper procedure is followed.
• Familiarity with local, tenancy laws and regulations.

Team Support (if Applicable):

• Assist in managing on-site staff and vendors, ensuring tasks are completed according to schedule and quality standards.
• Provide guidance and support to maintenance staff and leasing agents when needed.

Experience and Qualifications

• High school diploma or equivalent; bachelor’s degree in real estate, business, or a related field is a plus.
• 1-3 years of experience in property management or a customer service role.
• Knowledge of property management software (e.g., Yardi is preferred).
• Strong communication and interpersonal skills, with the ability to work effectively with tenants, staff, and vendors.
• Good organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
• Ability to handle tenant concerns and complaints in a professional and calm manner.
• Ability to work independently and as part of a team.

Additional Skills

• Basic understanding of accounting principles and budgeting.
• Problem-solving skills, with the ability to address and resolve issues efficiently.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software.
• Ability to handle emergency situations effectively and professionally.

Work Environment

This position may require occasional evening or weekend work to accommodate tenant needs or property issues. May involve occasional on-call duties for urgent maintenance or tenant matters. Occasional travel may be required if managing multiple properties.

Key skills/competency

• Property Management
• Tenant Relations
• Lease Administration
• Customer Service
• Yardi Software
• Financial Management
• Property Inspections
• Communication Skills
• Problem Solving
• Microsoft Office Suite