Operations & Support Analyst
@ Parikh Financial

Hybrid
$14,400
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX******* @parikhfinancial.com
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Job Details

About Parikh Financial

Our client is a fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools to help teams save time and work smarter.

Position Summary

The Operations & Support Analyst is responsible for handling client support tickets, assisting internal teams with scheduling and documentation, and coordinating vendor and logistics tasks. This hands-on role in a lean international team requires adaptability, clear communication, and strong follow-through.

Key Responsibilities

  • Client Support & Ticket Management: Manage support tickets, coordinate resolutions, update FAQs, and explore automation opportunities.
  • Operational Support & Coordination: Execute recurring tasks, support scheduling and documentation, and maintain internal process docs (Notion, Google Docs).
  • Vendor & Logistics Assistance: Assist with vendor communication, onboarding, and record-keeping.

Qualifications

Experience & Skills: 1–3 years in operations, support, or administrative coordination. Excellent written and spoken English, strong organizational abilities, familiarity with Google Workspace, Notion, Slack, Excel/Sheets, and support ticket systems like HubSpot, Intercom, or Zendesk. Basic familiarity or interest in AI tools (ChatGPT, Claude, Notion AI) is a plus.

Personal Attributes: Reliable, detail-oriented, proactive, and capable of managing multiple priorities in a dynamic startup environment.

What We Offer

  • Payment in USD on a monthly contractor basis.
  • Salary range: USD 1,000 – 1,400/month.
  • Flexible schedule (Monday to Friday) for LATAM time zones.
  • Paid time off and local holidays.
  • 100% remote position with an international, collaborative team.

Key skills/competency

Operations, Support, Ticket Management, Coordination, Documentation, Vendor Management, AI Tools, Notion, Communication, Organization

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How to Get Hired at Parikh Financial

🎯 Tips for Getting Hired

  • Prepare your resume: Highlight operations and ticket management experience.
  • Customize your cover letter: Align with Parikh Financial’s startup culture.
  • Showcase technical skills: Emphasize experience with Notion and Google Workspace.
  • Practice interview questions: Focus on communication and problem-solving.

📝 Interview Preparation Advice

Technical Preparation

Review ticket management systems basics.
Practice using Google Workspace and Notion.
Understand basic AI tool functions.
Brush up on data entry and documentation.

Behavioral Questions

Describe handling high-pressure support situations.
Explain multitasking under shifting priorities.
Share teamwork experience in remote settings.
Discuss problem-solving in operational tasks.

Frequently Asked Questions