Operations & Support Analyst @ Parikh Financial
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Job Details
About Parikh Financial
Our client is a fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools to help teams save time and work smarter.
Position Summary
The Operations & Support Analyst is responsible for handling client support tickets, assisting internal teams with scheduling and documentation, and coordinating vendor and logistics tasks. This hands-on role in a lean international team requires adaptability, clear communication, and strong follow-through.
Key Responsibilities
- Client Support & Ticket Management: Manage support tickets, coordinate resolutions, update FAQs, and explore automation opportunities.
- Operational Support & Coordination: Execute recurring tasks, support scheduling and documentation, and maintain internal process docs (Notion, Google Docs).
- Vendor & Logistics Assistance: Assist with vendor communication, onboarding, and record-keeping.
Qualifications
Experience & Skills: 1–3 years in operations, support, or administrative coordination. Excellent written and spoken English, strong organizational abilities, familiarity with Google Workspace, Notion, Slack, Excel/Sheets, and support ticket systems like HubSpot, Intercom, or Zendesk. Basic familiarity or interest in AI tools (ChatGPT, Claude, Notion AI) is a plus.
Personal Attributes: Reliable, detail-oriented, proactive, and capable of managing multiple priorities in a dynamic startup environment.
What We Offer
- Payment in USD on a monthly contractor basis.
- Salary range: USD 1,000 – 1,400/month.
- Flexible schedule (Monday to Friday) for LATAM time zones.
- Paid time off and local holidays.
- 100% remote position with an international, collaborative team.
Key skills/competency
Operations, Support, Ticket Management, Coordination, Documentation, Vendor Management, AI Tools, Notion, Communication, Organization
How to Get Hired at Parikh Financial
🎯 Tips for Getting Hired
- Prepare your resume: Highlight operations and ticket management experience.
- Customize your cover letter: Align with Parikh Financial’s startup culture.
- Showcase technical skills: Emphasize experience with Notion and Google Workspace.
- Practice interview questions: Focus on communication and problem-solving.