Product Operations Engineer
Pansophic Learning · United States
- Hybrid
- Full-time
- $105,000 / year
- United States
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.
Job highlights
- Design, code, test software for learning systems.
- Administer Canvas, SIS, and third-party integrations.
- Utilize AWS, NodeJS, and JavaScript for development.
- Support K-12 online and international schools.
- Collaborate with high-performing education team.
About the role
Product Operations Engineer
Pansophic Learning is seeking a Product Operations Engineer to design, code, and test software solutions for learning systems. This role is crucial for delivering and supporting high-quality products in a timely manner, supporting the worldwide expansion of our schools by administering Canvas, integrated third-party applications, and the Student Information System (SIS).
The ideal candidate is a collaborative and reliable individual motivated by working with an energetic, high-performing team to build a leading education company. You will oversee the implementation, support, and troubleshooting of systems within our diverse educational environment, including online, brick-and-mortar, and international schools (over 100 schools).
Key Responsibilities:
- Design, implement, and test software solutions for K-12 schools’ learning environments.
- Develop and test RESTful web services using NodeJS, Google Apps Script, and Postman.
- Utilize Amazon Web Services (AWS) for building, hosting, and maintaining application environments.
- Adhere to best practices for source code repositories, including Git branching and merging strategies.
- Analyze and resolve technical and application issues, providing support for production issues and code deployments.
- Contribute to user interface design and development.
- Collaborate with developers, testers, and product owners.
- Set up and administer systems (SIS, LMS, third-party integrations) for existing and new schools.
- Work closely with enrollment and development teams to map data into the learning ecosystem.
- Coordinate daily operations of systems, address system anomalies, diagnose issues, and ensure timely resolution to minimize learning experience impacts.
- Perform routine maintenance and application updates on servers/instances.
- Coordinate with vendors on maintenance impacts and communicate via the Incident/Maintenance team.
- Collaborate with various departments on projects, data requests, automation, and custom reports.
- Create and maintain documentation and provide training.
- Support systems during school year-end activities and annual rollovers.
Qualifications:
- Bachelor’s degree in Computer Science, Electrical or Electronics Engineering, Information Systems, Systems Engineering, or equivalent.
- Experience administering complex systems/integrations like Canvas LMS, SIS, or Clever Integrations.
- Strong technical aptitude for learning new systems, processes, and backend reporting.
- Experience developing open standards-based solutions (web services, web applications, modern user interfaces).
- Demonstrable experience implementing features across a software development team and environment.
- Ability to be a self-starter in a fast-paced environment, solving challenging problems in code automation.
- Exceptional oral and written communication skills.
- Understanding of relational databases and proficiency with SQL.
- Experience with message queue technology and design patterns.
- 3+ years of experience with NodeJS.
- 3+ years of experience with JavaScript.
- Familiarity with AWS services (S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift).
- Experience with AWS APIs.
- Experience with Git version control.
- Experience with Unix/Linux environments.
- Experience with ticket tracking and supporting end-users.
- Ability to pass federal and state criminal background checks.
Additional Preferred Qualifications:
- Ability to think independently and contribute without extensive direction.
- Ability to work well within a team and under pressure.
- Experience administering training platforms.
- Experience with NoSQL document databases (e.g., MongoDB).
- Desired experience with AWS CDK.
Compensation and Benefits:
- Annual starting salary: $95,000 – $105,000.
- Benefits include medical, dental, vision insurance, 401(k) retirement plan, life insurance, long-term/short-term disability insurance.
- 10 paid holidays annually.
- Paid Time Off for sick, vacation, and personal absences.
- Four unique health insurance plans with varying deductibles and co-insurance levels.
Equal Employment Opportunity:
Pansophic Learning is committed to equal employment opportunity in compliance with all applicable laws.Key skills/competency:
- Product Operations Engineer
- Software Development
- System Administration
- AWS
- NodeJS
- JavaScript
- RESTful Web Services
- SQL
- Git
- K-12 Education Systems
Skills & topics
- Product Operations Engineer
- Software Engineer
- System Administrator
- AWS
- NodeJS
- JavaScript
- RESTful Web Services
- SQL
- Git
- LMS Administration
- K-12 Education
- Full-time
- Engineering
How to get hired
- Tailor your resume: Highlight experience with learning systems like Canvas, SIS, and AWS services. Emphasize your NodeJS and JavaScript proficiency.
- Craft a strong cover letter: Express your passion for education technology and how your skills align with Pansophic Learning's mission.
- Prepare for technical questions: Be ready to discuss your experience with RESTful web services, Git, SQL, and AWS.
- Showcase problem-solving: Prepare examples of how you've analyzed and resolved technical issues in previous roles.
- Demonstrate teamwork: Highlight your ability to collaborate effectively with diverse teams.
Technical preparation
Master NodeJS and JavaScript for web services.,Practice AWS services: Lambda, S3, EC2, SQS.,Refine SQL and relational database querying skills.,Ensure proficiency with Git for code management.
Behavioral questions
Describe a complex system problem you solved.,How do you handle conflicting team priorities?,Share an example of proactive problem-solving.,How do you approach learning new technologies?
Frequently asked questions
- What is the salary range for a Product Operations Engineer at Pansophic Learning?
- The annual starting salary for the Product Operations Engineer position at Pansophic Learning ranges from $95,000 to $105,000. This range can be influenced by factors such as your geographic location, specific skills, educational background, and overall experience.
- What benefits does Pansophic Learning offer for this Product Operations Engineer role?
- Pansophic Learning offers a comprehensive benefits package for this Product Operations Engineer role, including medical, dental, and vision insurance, a 401(k) retirement plan, life insurance, and both long-term and short-term disability insurance. Additionally, employees receive 10 paid holidays and Paid Time Off for sick, vacation, and personal absences.
- Is this Product Operations Engineer position remote or on-site?
- While the job description doesn't explicitly state the work arrangement, the exclusion of applicants from California, Colorado, and New York suggests a distributed team or a preference for candidates outside these specific states, potentially indicating a remote or hybrid arrangement. Further clarification on the work arrangement would be beneficial.
- What are the key technical skills required for the Product Operations Engineer position?
- The Product Operations Engineer role requires strong technical skills in designing, implementing, and testing software solutions using NodeJS and JavaScript. Proficiency with RESTful web services, AWS, SQL, Git, and experience administering systems like Canvas LMS and SIS are essential. Familiarity with Unix/Linux environments is also important.
- What educational background is preferred for the Product Operations Engineer role?
- A Bachelor's degree in Computer Science, Electrical or Electronics Engineering, Information Systems, Systems Engineering, or an equivalent degree is preferred for the Product Operations Engineer position. Strong technical aptitude and demonstrable experience are also highly valued.
- Does Pansophic Learning consider candidates without a degree for the Product Operations Engineer role?
- While a Bachelor's degree in a related field is preferred, Pansophic Learning also values strong technical aptitude and significant, demonstrable experience in implementing features and developing solutions. Candidates with extensive relevant experience may still be considered.
- What kind of learning systems will the Product Operations Engineer work with at Pansophic Learning?
- The Product Operations Engineer will work with K-12 schools' learning environments, specifically administering systems such as Canvas LMS, Student Information Systems (SIS), and various third-party integrations. This includes supporting both online and brick-and-mortar schools globally.
- Are there specific geographic restrictions for applicants to the Product Operations Engineer role?
- Yes, applicants located in California, Colorado, and New York are explicitly not eligible for this Product Operations Engineer position. This suggests the role may be based in a different region or have specific operational requirements tied to other locations.