Product Operations Engineer
Pansophic Learning · United States
- Hybrid
- Full-time
- $105,000 / year
- United States
Tailored resume — keyword-matched to this role.
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Job highlights
- Design, code, test learning system software.
- Administer Canvas, SIS, and third-party integrations.
- Support global school system expansion.
- Collaborate with high-performing education team.
- Troubleshoot and resolve technical issues.
About the role
Product Operations Engineer
Pansophic Learning is seeking a skilled Product Operations Engineer to design, code, and test software solutions for learning systems. This role is crucial for delivering and supporting high-quality products in a timely manner, supporting the worldwide expansion of our schools by administering Canvas, integrated third parties, and Student Information Systems (SIS).
The ideal candidate is a collaborative and reliable individual, motivated by working with an energetic, high-performing team to build a leading education company. You will oversee the implementation, support, and troubleshooting of systems within our educational environment, which spans online, brick-and-mortar, and international schools (100+ locations).
Key Responsibilities
- Design, implement, and test software solutions for K-12 schools’ learning environments.
- Develop and test RESTful web services using NodeJS, Google Apps Script, and Postman.
- Utilize various Amazon Web Services (AWS) for building, hosting, and maintaining application environments.
- Adhere to best practices for source code repositories and Git branching/merging strategies.
- Analyze and resolve technical and application problems, including production issues and code deployment.
- Contribute to user interface design and development.
- Set up and administer systems (SIS, LMS, third-party integrations) for new and existing schools.
- Collaborate with enrollment and development teams on complex data mapping into the learning ecosystem.
- Coordinate daily operations of systems, address system anomalies, diagnose issues, and ensure timely resolutions.
- Perform routine maintenance and application updates on servers/instances.
- Coordinate with vendors on maintenance impacts and communicate updates via Incident/Maintenance team.
- Work with various departments on projects, data requests, automation, and custom reports.
- Create and maintain documentation and provide training to the corporate team.
- Support systems during school year-end activities and annual rollovers.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Systems Engineering, or equivalent.
- Experience administering complex systems/integrations like Canvas LMS, SIS, or Clever Integrations.
- Strong technical aptitude for learning new systems, processes, and backend reporting.
- Demonstrated experience developing open standards-based solutions (web services, applications, UIs).
- Significant experience implementing features across software development teams and environments.
- Ability to be a self-starter, work in a fast-paced environment, and solve challenging problems in code automation.
- Exceptional oral and written communication skills.
- Understanding of relational databases and proficiency with SQL.
- Experience with message queue technology and design patterns.
- 3+ years of experience with NodeJS and JavaScript.
- Familiarity with AWS services (S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift).
- Experience with AWS APIs and Git version control.
- Experience with Unix/Linux environments.
- Experience with ticket tracking and supporting end-users.
- Ability to pass federal and state criminal background checks.
Additional Preferred Qualifications
- Ability to think independently and contribute without much direction.
- Strong team collaboration skills.
- Ability to work well under pressure.
- Experience administering training platforms.
- Experience with NoSQL document databases (e.g., MongoDB).
- Desired experience with AWS CDK.
Key skills/competency
- Product Operations Engineer
- Software Development
- System Administration
- RESTful Web Services
- NodeJS
- JavaScript
- Amazon Web Services (AWS)
- SQL
- Git
- Canvas LMS
Skills & topics
- Product Operations Engineer
- Software Engineer
- System Administrator
- NodeJS Developer
- JavaScript Developer
- AWS Engineer
- LMS Administrator
- SIS Administrator
- Education Technology
- Technical Support
How to get hired
- Tailor your resume: Highlight experience with NodeJS, JavaScript, AWS, SQL, and system administration (Canvas, SIS). Emphasize your problem-solving and collaboration skills.
- Craft a compelling cover letter: Express your passion for education technology and how your technical expertise aligns with Pansophic Learning's mission.
- Prepare for technical interviews: Be ready to discuss your experience with RESTful web services, Git, and AWS services. Practice coding challenges related to JavaScript and NodeJS.
- Showcase your collaborative spirit: During interviews, provide examples of how you've worked effectively in teams to resolve complex technical issues and improve systems.
Technical preparation
Master NodeJS and JavaScript for web services.,Practice AWS services relevant to hosting/deployment.,Brush up on SQL and relational database concepts.,Review Git for source code management practices.
Behavioral questions
Describe a complex system problem you solved.,How do you collaborate with development teams?,Tell me about handling multiple school system issues.,How do you manage tasks in a fast-paced environment?
Frequently asked questions
- What is the salary range for a Product Operations Engineer at Pansophic Learning?
- The annual starting salary for a Product Operations Engineer at Pansophic Learning is between $95,000 and $105,000. The final offer may vary based on factors such as location, skills, education, and experience.
- Are there any location restrictions for the Product Operations Engineer role at Pansophic Learning?
- Yes, applicants located in California, Colorado, and New York are not eligible for this specific Product Operations Engineer position.
- What educational background is typically required for the Product Operations Engineer position?
- A Bachelor's degree in Computer Science, Electrical or Electronics Engineering, Information Systems, Systems Engineering, or an equivalent degree is generally required for the Product Operations Engineer role.
- What are the core technical skills needed for the Product Operations Engineer job?
- Key technical skills include experience with NodeJS, JavaScript, AWS services, SQL, Git, and administering systems like Canvas LMS and SIS. Experience with RESTful web services is also crucial.
- What benefits does Pansophic Learning offer for this Product Operations Engineer role?
- Pansophic Learning offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) retirement plan, life insurance, disability insurance, paid holidays, and paid time off.
- How important is experience with specific learning management systems for this role?
- Experience administering complex systems and integrations such as Canvas LMS, SIS, and Clever Integrations is strongly preferred for the Product Operations Engineer position.
- What is the work environment like at Pansophic Learning for a Product Operations Engineer?
- The role involves working with an energetic, high-performing team dedicated to building a leading education company. You'll be supporting a global expansion with diverse educational environments.