Product Operations Engineer
Pansophic Learning · United States
- Hybrid
- Full-time
- $105,000 / year
- United States
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Job highlights
- Design, code, and test learning system software solutions.
- Administer Canvas, third-party apps, and SIS globally.
- Support and troubleshoot educational technology systems.
- Integrate internal and external applications.
- Collaborate with development teams on improvements.
About the role
Product Operations Engineer
Pansophic Learning is seeking a Product Operations Engineer to design, code, and test software solutions for learning systems. You will deliver and support high-quality products in a timely manner. This role involves administering Canvas, integrated third-party applications, and Student Information Systems (SIS) to support the global expansion of our schools. You will collaborate with an energetic, high-performing team to build a leading education company.
System Implementation and Support
The Product Operations Engineer will oversee the implementation, support, and troubleshooting of systems within our educational environment, which includes online, brick-and-mortar, and international schools (100+ schools). This position demands strong technical skills in data analysis, complex configurations, and integrations with both internal and external applications. You will collaborate with Software Development Managers and Software Engineers to provide suggestions and solutions for current and future company developments.
Please note: Applicants in California, Colorado, and New York are not eligible for this position.
Responsibilities
- Design, implement, and test software solutions for K-12 schools’ learning environments.
- Design, implement, and test RESTful web services using NodeJS, Google Apps Script, and Postman.
- Utilize various Amazon Web Services (AWS) to build, host, and maintain application environments.
- Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications.
- Analyze and resolve technical and application problems.
- Provide analysis and troubleshooting support for production issues and code deployment activities.
- Contribute to user interface design and development.
- Work collaboratively with other developers, testers, and product owners.
- Set up and administer systems (SIS, LMS, third-party integrations) for existing and new schools joining the Pansophic environment.
- Work closely with enrollment and development teams to identify complex data mapping into the learning ecosystem.
- Coordinate the day-to-day operations of systems.
- Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts on the learning experience.
- Perform routine maintenance and application updates on servers/instances.
- Coordinate with vendors on maintenance impacts and communicate to impacted parties via the Incident/Maintenance team.
- Collaborate with various departments/teams on projects, data requests, automation, and custom reports.
- Create and maintain documentation and provide training to the corporate team as needed.
- Support systems during school year-end activities and annual rollovers.
Qualifications
- Bachelor’s degree in Computer Science, Electrical or Electronics Engineering, Information Systems, Systems Engineering, or equivalent.
- Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations.
- Strong technical aptitude required to learn new systems, processes, and backend reporting.
- Experience developing open standards-based solutions: web services, web applications, and modern user interfaces.
- Significant, demonstrable experience implementing features across the software development team and development environment.
- Ability to be a self-starter and work in a fast-paced environment, solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks.
- Exceptional oral and written communication skills.
- Understanding of relational databases and proficiency with SQL.
- Experience with message queue technology and design patterns.
- 3+ years of experience with NodeJS.
- 3+ years of experience with JavaScript.
- Familiarity with Amazon Web Services (AWS) services such as S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift.
- Experience with Amazon Web Services API.
- Experience with Git version control.
- Experience with Unix/Linux environment.
- Experience with ticket tracking and resolving support issues for end users.
- Ability to pass federal and state criminal background checks (FBI/BCI).
Additional Preferred Qualifications
- Ability to think independently and contribute to the overall effort without much direction.
- Ability to work well within a team environment.
- Ability to work well under pressure.
- Experience administering training platforms.
- Experience with NoSQL document databases, e.g. MongoDB.
- Desired experience with AWS CDK.
Compensation and Benefits
The annual starting salary for this position is between $95,000 – $105,000 annually. Factors influencing pay include geography/market, skills, education, experience, and other qualifications. We offer medical, dental, vision insurance, a 401(k) retirement plan, life insurance, long-term and short-term disability insurance, and 10 paid holidays annually. Paid Time Off is provided for sick, vacation, and personal absences. We offer four unique health insurance plans.
EQUAL EMPLOYMENT OPPORTUNITY
Pansophic Learning is committed to equal employment opportunity in accordance with all applicable federal, state, and local laws.
Key skills/competency
- Product Operations Engineer
- Software Development
- System Administration
- Data Analysis
- RESTful Web Services
- NodeJS
- JavaScript
- Amazon Web Services (AWS)
- SQL
- Git
Skills & topics
- Product Operations Engineer
- Software Development
- System Administration
- Data Analysis
- RESTful Web Services
- NodeJS
- JavaScript
- AWS
- SQL
- Git
- LMS Administration
- SIS Administration
- K-12 Education
- Technical Support
- Software Integration
How to get hired
- Tailor your resume: Highlight experience with Canvas LMS, SIS, NodeJS, JavaScript, and AWS.
- Showcase technical skills: Emphasize your proficiency in data analysis, system configuration, and web service development.
- Demonstrate problem-solving: Provide examples of how you've resolved technical issues and automated tasks.
- Articulate collaboration: Mention your experience working with cross-functional teams and communicating technical solutions.
- Address location restrictions: Ensure you are not applying from California, Colorado, or New York.
Technical preparation
Practice NodeJS and JavaScript coding challenges.,Build and deploy a simple RESTful API.,Configure a basic AWS environment.,Write complex SQL queries for data analysis.
Behavioral questions
Describe a complex system you administered.,How do you handle urgent production issues?,Tell me about a time you automated a task.,How do you collaborate with diverse teams?
Frequently asked questions
- What is the salary range for a Product Operations Engineer at Pansophic Learning?
- The annual starting salary for this Product Operations Engineer position at Pansophic Learning is between $95,000 and $105,000. The final salary will depend on factors such as your location, skills, education, and experience.
- What are the key technical skills required for the Product Operations Engineer role at Pansophic Learning?
- Key technical skills for the Product Operations Engineer role include experience with NodeJS, JavaScript, SQL, Git, and Amazon Web Services (AWS). Proficiency in administering systems like Canvas LMS and SIS, along with experience in data analysis and RESTful web services, is also crucial.
- Does Pansophic Learning offer remote work for the Product Operations Engineer position?
- The job description does not explicitly state whether the Product Operations Engineer role is remote, hybrid, or on-site. However, it does mention that applicants in California, Colorado, and New York are not eligible, suggesting a physical location requirement or specific state-based hiring limitations.
- What educational background is expected for the Product Operations Engineer role at Pansophic Learning?
- A Bachelor's degree in Computer Science, Electrical or Electronics Engineering, Information Systems, Systems Engineering, or an equivalent degree is required for the Product Operations Engineer position at Pansophic Learning. Relevant experience can also be considered.
- How does Pansophic Learning support employee well-being in this Product Operations Engineer role?
- Pansophic Learning offers a comprehensive benefits package for the Product Operations Engineer role, including medical, dental, and vision insurance, a 401(k) retirement plan, life insurance, and disability insurance. They also provide paid time off and 10 paid holidays annually.
- What is the application process like for a Product Operations Engineer at Pansophic Learning?
- While specific details of the application process are not provided, typically it involves submitting a resume and cover letter, followed by interviews. Given the technical nature of the Product Operations Engineer role, expect technical assessments and behavioral interviews focusing on problem-solving and collaboration.
- Are there any geographical restrictions for the Product Operations Engineer position at Pansophic Learning?
- Yes, applicants in California, Colorado, and New York are not eligible for this Product Operations Engineer position at Pansophic Learning. This indicates a specific geographical focus for hiring for this role.