Community Engagement Associate

About Pano AI

Pano AI is a leader in early wildfire detection and intelligence, leveraging advanced AI and IoT to help fire professionals respond to fires faster and more safely. Our innovative web-based platform combines ultra-high-definition, 360-degree cameras, satellite data, and artificial intelligence to provide real-time threat intelligence. Recognized by TIME, MIT Technology Review, and Fast Company, Pano AI is a growth-stage hybrid-remote startup headquartered in San Francisco, actively monitoring over 30 million acres of land across the U.S., Australia, and Canada.

The Community Engagement Associate Role

As a Community Engagement Associate, you will be instrumental in ensuring the success of agency relationships tied to Pano AI deployments. This hands-on, relationship-driven position focuses on onboarding, training, and maintaining ongoing engagement with fire agencies, emergency management offices, and disaster response organizations. You will serve as the primary point of contact for end-users, driving platform adoption and ensuring its integration into daily operations. Success is measured by building trust, consistent platform usage, and identifying adoption gaps, all while collaborating closely with Customer Success, Operations, and Sales to maximize real-world impact. This role offers direct upward mobility into team leadership positions.

What You’ll Do

• Own Agency Relationships and Engagement: Build and maintain robust relationships with public safety organizations, serving as the trusted partner for end users.
• Lead Onboarding and Training: Coordinate outreach, introduce Pano AI's platform, and provide comprehensive training to integrate our technology into operational workflows effectively.
• Drive Adoption and Ongoing Usage: Monitor engagement, identify areas for improvement, and proactively re-engage agencies to ensure consistent and effective post-deployment platform use.
• Partner Cross-Functionally for Execution: Collaborate with Operations, Customer Success, and Sales to support deployments and ensure seamless execution from installation to long-term use.
• Act as the Voice of the Field: Gather critical feedback from agencies to inform product improvements and represent Pano AI professionally at various community and industry events.

What You’ll Bring

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in wildfire response, fire service, emergency management, disaster response, or a related public safety field.
• 2+ years of experience in a customer-facing, training, operations, customer success, or program management role, preferably with federal, state, or local agencies.
• Exceptional communication and relationship-building skills to engage diverse stakeholders effectively.
• Proven ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Comfort working within a SaaS environment and collaborating across internal teams.
• A genuine interest in climate resilience, public safety, and mission-driven work.
• Willingness to travel approximately 25% for agency visits, trainings, and events.

Key skills/competency

• Community Engagement
• Relationship Management
• Public Safety Agencies
• Emergency Management
• Wildfire Response
• Customer Onboarding
• Product Training
• SaaS Platform Adoption
• Cross-functional Collaboration
• Stakeholder Communication