Senior Microsoft 365 Engineer Analyst

Senior Microsoft 365 Engineer Analyst

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!

Meet the Recruiter: Amber Smallwood

What You'll Get To Do

The Senior Microsoft 365 Engineer Analyst will assist in the implementation, management, and optimization of Microsoft 365 solutions to enhance productivity and collaboration within the organization.

• Serve as Subject Matter Expert, assisting in the deployment and configuration of Microsoft 365 applications and features, including but not limited to Teams, SharePoint, Purview, Power Automate, and Copilot AI solutions.
• Provide level 3 support and troubleshooting for Microsoft 365-related issues, ensuring timely resolution and minimal disruption to business operations.
• Participate in gathering and analysis of business requirements for software solutions.
• Conduct training sessions and create documentation to help end-users effectively utilize solutions on the M365 platform, including Generative AI prompting best practices.
• Monitor and analyze usage patterns to identify opportunities for improving user adoption and productivity.
• Stay up-to-date with the latest Microsoft 365 features and updates, and recommend best practices for their implementation.

Scope

• Reports to Sr Manager IT Service Delivery
• Collaborates with other IT personnel, business stakeholders, and end users
• Manages own time
• Uses experience and skills to assist other department members
• Meets targets assigned

Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field required
• Industry Certifications are preferred
• 7+ years of progressive hands-on experience administering and engineering Microsoft 365 environments (break/fix activities, engineering of complex implementations, and migrations)
• Strong technical skills required
• Strong experience with Microsoft 365 Security and Compliance
• Experience with Microsoft Azure, eDiscovery, Retention, DLP, etc.
• Progressive experience in a technical customer service environment
• Proficient knowledge of Microsoft Windows operating systems
• Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
• ITIL and Agile Methodology experience
• Experience with OKTA a plus
• Experience with ServiceNow a plus
• Proven strong sense of initiative and tenacity

Problem Solving

• Strong problem-solving skills and attention to detail
• Identify and research problems
• Determine logical solutions
• Use broad systems thinking
• Be creative/innovative

Communications

• Excellent verbal and written communication skills
• Solid teamwork and interpersonal skills
• Communicate plans, status and issues to management and relevant stakeholders on a regular basis
• Ability to influence and persuade management on areas of business improvement and platform best practices is a significant competency

Other Requirements

• Remote role
• Must be available for occasional on call support as required
• This position will require travel as needed, but less than 5%

Benefits & Perks - What's In It For You

Panasonic prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial, social, and environmental health:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
• Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
• Annual Bonus Program - Opportunity for an annual performance-based bonus.

Key skills/competency

• Microsoft 365 Administration
• SharePoint Online
• Microsoft Teams
• Microsoft Purview
• Power Automate
• Copilot AI Integration
• Azure Security
• DLP (Data Loss Prevention)
• ITIL Framework
• Advanced Troubleshooting