Staff Technical Support Engineer Firewall EMEA
@ Palo Alto Networks

Bengaluru, Karnataka, India
$150,000
On Site
Full-time
Posted 10 hours ago

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Job Details

Our Mission

At Palo Alto Networks, our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We strive to make each day safer and more secure, driven by innovation and collaboration.

Who We Are

We take pride in protecting our customers, valuing every team member’s unique ideas and contributions. Our culture is built on disruptive innovation, collaboration, and transparent communication. Flexibility and continuous learning are encouraged with benefits supporting mental, financial, and personal growth.

Your Career at Staff Technical Support Engineer Firewall EMEA

You will work directly with customers to resolve complex post-sales technical issues. As a T3-level support engineer, you will troubleshoot escalated cases from front-line teams, provide configurations and best practices, and perform fault isolation and root cause analysis.

  • Engage in technical discussions with multi-functional teams.
  • Manage and resolve support cases with detailed RCA documentation.
  • Publish technical bulletins and update training materials.
  • Collaborate with engineering on bug resolution and feature requests.
  • Lead case swarming and training sessions for frontline teams.

Qualifications & Skills

Over 8 years of customer-facing technical support experience with expertise in Remote Access VPN, IPSEC, PKI & SSL, TCP/IP, and authentication protocols. Proficiency in firewall management systems, multi-factor authentication systems, and familiarity with Windows, Linux, and MAC OS is highly valued. Experience with Cisco, Checkpoint, Juniper, and Fortinet products is a plus.

Key skills/competency

  • Cybersecurity
  • Technical Support
  • Firewall
  • Troubleshooting
  • VPN
  • IPSEC
  • Networking
  • Root Cause Analysis
  • Documentation
  • Collaboration
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How to Get Hired at Palo Alto Networks

🎯 Tips for Getting Hired

  • Research Palo Alto Networks' culture: Understand mission, values, and benefits.
  • Customize your resume: Highlight technical support skills and experience.
  • Prepare for technical interviews: Review VPN, firewall, and networking fundamentals.
  • Showcase problem solving: Provide examples of troubleshooting complex issues.

📝 Interview Preparation Advice

Technical Preparation

Review VPN and IPSEC configurations.
Practice firewall and network troubleshooting.
Study authentication protocols and encryption.
Familiarize with multi-platform debugging.

Behavioral Questions

Describe handling high-pressure support situations.
Explain past experiences with case swarming.
Illustrate teamwork in cross-functional projects.
Discuss handling customer escalations effectively.

Frequently Asked Questions