Sr. Technical Support Engineer
@ Palo Alto Networks

Santa Clara, California, United States
$125,000
On Site
Full-time
Posted 30 days ago

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Job Details

Company Overview

Palo Alto Networks® is on a mission to be the cybersecurity partner of choice, protecting our digital way of life. We value disruptive innovation, collaboration, and integrity. Our team is dedicated to shaping the future of cybersecurity through in-person interactions and continuous learning.

Your Career

As a Sr. Technical Support Engineer, you will work directly with customers to address complex post-sales concerns. Your role involves analyzing multifaceted situations, communicating technical details to both technical and non-technical audiences, and contributing to an environment that fosters transparency and improvement.

Your Impact

  • Provide technical support and troubleshooting for customers and partners.
  • Manage and resolve support cases with detailed follow-ups.
  • Perform fault isolation and root cause analysis for issues.
  • Publish technical documentation and support bulletins.
  • Offer on-call support 24x7 as needed.

Qualifications

You should have excellent communication skills, strong problem-solving abilities, and a detailed technical background. Experience with networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP), security protocols (IPSEC, SSL-VPN, NAT, GRE), Unix/Linux and Windows environments, virtualization technologies (VMWare, KVM, etc.), and cloud platforms (AWS, Azure, GCP, OCI) is essential. Prior experience with Palo Alto Networks products is a plus.

Key Skills/Competency

  • Technical Support
  • Troubleshooting
  • Networking
  • Security Protocols
  • Virtualization
  • Cloud Platforms
  • Root Cause Analysis
  • Documentation
  • Communication
  • On-call Support
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How to Get Hired at Palo Alto Networks

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your resume to highlight technical support expertise.
  • Showcase Skills: Emphasize networking and troubleshooting experience.
  • Research PaloAltoNetworks: Understand their mission and culture.
  • Prepare Examples: Have specific support scenarios ready for interviews.

📝 Interview Preparation Advice

Technical Preparation

Review TCP/IP and Ethernet fundamentals.
Practice troubleshooting virtualization issues.
Study cloud platform security configurations.
Refresh Linux and Windows system commands.

Behavioral Questions

Describe a high-pressure support scenario.
Explain communication with non-technical teams.
Discuss a time you solved a complex issue.
Share an example of working in a team.

Frequently Asked Questions