Sr. Technical Support Engineer, VM-Series @ Palo Alto Networks
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Job Details
Company Description
Our MissionAt Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before.
Who We AreWe take our mission of protecting the digital way of life seriously. Our values were crowdsourced by employees and are brought to life through each of us everyday.
As a member of our team, you will be shaping the future of cybersecurity.
Job Description
Your CareerYou will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors.
Your ImpactProvide Technical Support to customers and partnersProvide configurations, troubleshooting and best practices to customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Qualifications
Your ExperienceAble to effectively communicate to all levels and stakeholders - internally and externally on complex technical issuesStrong analytical and problem-solving skills, self-motivated and detail-oriented.
The Team
Our technical support team is critical to our success and mission.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location.
Our Commitment
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave.
How to Get Hired at Palo Alto Networks
🎯 Tips for Getting Hired
- Customize your resume: Tailor your resume to highlight relevant technical skills.
- Engage with Palo Alto Networks: Follow their social media for insights.
- Prepare for behavioral interviews: Familiarize yourself with common interview questions.
- Showcase your technical knowledge: Be ready to discuss relevant technical certifications.