Senior Product Operations Manager

Our Mission at Palo Alto Networks

At Palo Alto Networks, we are driven by a singular mission: to protect our digital way of life. We operate at the forefront of innovation, tackling real-world challenges with cutting-edge technology and bold ideas. Here, every voice is heard, and every idea contributes to our success. Join us if you are ready to undertake the most impactful work of your career alongside equally passionate individuals.

Who We Are

To remain the premier cybersecurity partner, we must continuously innovate and shape the future of our industry. This commitment is reflected in our core values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We integrate AI into every facet of our work, enhancing the impact each individual can achieve. If you are enthusiastic about solving critical real-world problems and collaborating with top talent, we invite you to be part of our team!

We believe that in-person collaboration fosters optimal results. Consequently, most of our teams work full-time from the office, with flexibility as needed. This model promotes real-time problem-solving, stronger relationships, and the precision essential for outstanding outcomes.

Job Summary: Senior Product Operations Manager

As a Senior Product Operations Manager, you will be instrumental in scaling the operational efficiency, execution, and delivery of outcomes within the Cortex platform and products organizations. This role uniquely bridges Product, Engineering, Go-to-Market (GTM), Finance, IT, and Customer-facing teams, transforming complex, cross-functional challenges into streamlined processes, effective operating models, and scalable mechanisms.

You will empower product teams to accelerate their pace with enhanced clarity and confidence by establishing the necessary systems, governance frameworks, key metrics, and execution models that support one of the world's fastest-growing cybersecurity platforms.

Key Responsibilities

• Own and continuously evolve core product operating processes across the entire Cortex portfolio.
• Collaborate closely with Product Management leaders to convert strategic visions into actionable plans, defined milestones, and measurable outcomes.
• Design, implement, and scale robust product operating models to manage complex initiatives, including product migrations, platform unification, licensing adjustments, and large-scale customer transitions.
• Act as a central orchestration point across Product, Engineering, GTM, Sales Operations, Finance, IT, Legal, and Support to proactively remove impediments and drive execution.
• Identify operational friction, inefficiencies, and gaps throughout the product lifecycle and take proactive measures to implement systemic improvements.
• Drive the development of tooling, automation, and comprehensive documentation to enhance visibility, predictability, and scalability of product operations, while also enabling AI-ready workflows, robust data foundations, and informed decision support.
• Serve as a trusted operator and adept problem-solver for complex, ambiguous initiatives that extend beyond the scope of a single product or team.

Qualifications

• 7+ years of experience in Product Operations, Product Management, Program Management, or equivalent roles within enterprise B2B SaaS environments.
• Demonstrated experience operating effectively within highly complex, cross-functional organizations characterized by multiple stakeholders and intricate dependencies.
• Strong capability to translate strategic objectives into executable plans through well-defined processes, structured frameworks, and clear accountability.
• Exceptional communication and influencing skills, with a proven track record of successful engagement with senior leadership.
• Highly analytical and structured approach, exhibiting a strong inclination towards data-driven insights, metrics, and operational rigor.
• Comfortable navigating fast-paced, ambiguous environments and adept at establishing clarity where none exists.
• Possesses a strong problem-solving mindset with a consistent history of owning outcomes from inception to completion.

Preferred Qualifications

• Experience within the Cyber security domain.

Our Commitment

We are trailblazers who dream big, take calculated risks, and continuously challenge the cybersecurity status quo. Our mission simply cannot be accomplished without diverse teams innovating collaboratively.

Palo Alto Networks is committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Key skills/competency

• Product Operations
• Process Improvement
• Cross-functional Collaboration
• Program Management
• Product Lifecycle Management
• Data-driven Decisions
• B2B SaaS
• Cybersecurity Domain
• Stakeholder Management
• Strategic Planning