Knowledge Architect

Our Mission at Palo Alto Networks

At Palo Alto Networks, our core mission is to be the cybersecurity partner of choice, safeguarding our digital way of life. We envision a world where each day is progressively safer and more secure. We are driven by a culture of disruption and innovation, consistently challenging the status quo, and we seek like-minded innovators to join us in shaping the future of cybersecurity.

Who We Are

We are deeply committed to protecting the digital way of life. Our relentless dedication to customer protection is powered by the diverse ideas and collective success of our team members. Our values, including disruptive innovation, collaboration, execution, integrity, and inclusion, are employee-sourced and lived out daily. As a member of our team, you will contribute to the future of cybersecurity. We operate with agility, prioritize continuous learning, and respect the individuality of each employee. Recognizing diverse needs, our development and wellbeing programs offer flexibility, including FLEXBenefits, mental and financial health resources, and personalized learning opportunities.

Your Career as a Knowledge Architect

Palo Alto Networks is seeking an experienced and innovative Knowledge Architect to join the Worldwide Shared Services (WWSS) organization. In this pivotal role, you will be instrumental in building and quality-assuring critical sales collateral.

Your Impact

• Quality-assure diverse sales collateral, including reference architecture guides, user guides, web sites, slidedecks, and illustrations.
• Create processes and tools leveraging Large Language Models (LLMs) for collateral multiplication, such as adapting existing documents for varied audiences.
• Develop processes and tools to extend quality assurance through LLMs to materials currently lacking formal review.
• Produce high-quality, public-ready collateral.
• Contribute to the development of tools that streamline the creation and distribution of collateral.
• Propose and implement improvements to enhance team efficiencies.

Your Experience and Qualifications

Problem Solving and Communication

• Expertise in synthesizing complex technical information and effectively communicating it to diverse audiences.
• Expertise in quality assurance of collateral, ensuring its fitness for public consumption.
• Expertise in mentoring peers and refining their communication skills.
• Expertise in technical writing or editing.
• Expertise in acting upon customer feedback.
• Strong analytical and problem-solving skills.

Technical Experience

• Expertise with using Acrolinx.
• Proficiency in content management systems (CMS).
• Familiarity with cloud-computing concepts and administration.
• Familiarity with networking fundamentals.

Workload Management

• Experience in using project management and problem-resolution tools, such as Asana and Jira.
• Familiarity with CI/CD workflows.
• Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are a plus.

The Team

The WWSS team is dedicated to empowering Palo Alto Networks’ go-to-market teams through innovative solutions and strategic guidance. We aim to equip our teams with the expertise and resources necessary to make a meaningful impact with customers and achieve sales excellence.

Key skills/competency

• Technical Writing
• Content Management
• Quality Assurance
• Large Language Models (LLMs)
• Sales Collateral
• Process Improvement
• Communication Skills
• Analytical Skills
• Acrolinx
• Cloud Computing