Principal Product Designer. - Toronto, Ontario, Canada
PagerDuty · Toronto, ON
- On site
- Full-time
- CA$209,000 / year
- Toronto, ON
Job highlights
- Lead design strategy for AI/Automation team.
- Define AI capabilities experience across Operations Cloud.
- Pioneer future of AI-driven operations at scale.
- Expertise in AI/ML product design required.
- Shape intelligent automation for technical operations.
About the role
About PagerDuty
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Job Summary
PagerDuty is seeking a Principal Product Designer to join our diverse, customer-focused team! As Principal Product Designer, you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting-edge technology accessible and valuable to practitioners.If you live in the Atlanta or Greater Atlanta area, this role is expected to come into our Toronto office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities
- Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
- Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
- Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
- Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
- Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
- Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
- Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning
Basic Qualifications
- 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
- 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
- Demonstrated experience leading design strategy and influencing product direction
- Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences
Preferred Qualifications
- Experience designing for developer tools, DevOps platforms, or technical operations products
- Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems
- Track record of establishing design systems, frameworks, or principles that scale across product teams
- Strong thought leadership through speaking, writing, or contributing to the design community
- Experience working in high-growth SaaS or enterprise software companies with complex technical audiences
Compensation and Benefits
The Canadian base salary range for this position is 159,000 - 209,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How We Work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What We Offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.Your Package May Include
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & Hibernation
- Duty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
- Eligibility may vary by role, region, and tenure
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Key skills/competency
- Principal Product Designer
- AI/ML Product Design
- UX Design
- Interaction Design
- Product Strategy
- Cross-functional Collaboration
- Design Systems
- SaaS
- Enterprise Software
- DevOps
Skills & topics
- Principal Product Designer
- Product Design
- UX Design
- Interaction Design
- AI/ML
- Artificial Intelligence
- Machine Learning
- Automation
- SaaS
- Enterprise Software
- DevOps
- Design Strategy
- Product Management
- Data Science
- Toronto Jobs
- Hybrid Work
How to get hired
- Tailor your resume: Highlight AI/ML product design, complex technical products, and leadership experience.
- Showcase your portfolio: Emphasize AI/UX, conversational interfaces, and automation design examples.
- Demonstrate understanding: Research PagerDuty's AI/ML strategy and digital operations management.
- Prepare for interviews: Articulate your design vision and cross-functional collaboration approach.
- Network strategically: Connect with PagerDuty designers on LinkedIn for insights.
Technical preparation
Master AI/ML design principles and patterns.,Showcase conversational interface and agent design.,Understand technical operations and DevOps tools.,Practice articulating AI transparency and explainability.
Behavioral questions
Describe a complex AI product design challenge.,How do you collaborate with engineers and PMs?,Share an example of mentoring design teams.,Discuss your vision for AI in operations.
Frequently asked questions
- What is the salary range for a Principal Product Designer at PagerDuty in Canada?
- The Canadian base salary range for this Principal Product Designer position is between 159,000 and 209,000 CAD annually. This role may also be eligible for bonuses, commissions, equity, and benefits. Specific details will be shared by your recruiter.
- What is the work arrangement for the Principal Product Designer role at PagerDuty?
- This is a hybrid role. If you live in the Atlanta or Greater Atlanta area, you are expected to come into the Toronto office 2 days a week. PagerDuty operates a hybrid work model across its office locations.
- What are the key responsibilities for the Principal Product Designer at PagerDuty?
- Key responsibilities include defining and driving the design vision for AI and automation capabilities, leading cross-functional collaboration with AI/ML engineers and product managers, establishing design principles for AI transparency, and mentoring other designers. You will also conduct research and partner with product leadership on the AI roadmap.
- What are the basic qualifications required for this Principal Product Designer position?
- You need at least 10 years of experience in product, UX, or interaction design focusing on complex technical products. Additionally, 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications is required, along with a strong portfolio.
- Does PagerDuty offer remote work options for the Principal Product Designer role?
- PagerDuty operates a hybrid work model and has specific location requirements. While flexibility is offered within established locations, candidates must reside in an eligible location. This role requires a hybrid presence in the Toronto office for those in the Atlanta area.
- What kind of AI/ML concepts should a Principal Product Designer be familiar with at PagerDuty?
- Preferred qualifications include a deep understanding of AI/ML concepts such as LLMs, generative AI, predictive models, and agentic systems. This knowledge is crucial for designing AI-driven operations and automation within the PagerDuty Operations Cloud.
- How can I highlight my suitability for the Principal Product Designer role at PagerDuty?
- To highlight your suitability, tailor your resume to showcase extensive experience in AI/ML product design, complex technical products, and leadership. Your portfolio should prominently feature AI/UX, conversational interfaces, and automation design expertise. Demonstrating strategic research and cross-functional collaboration skills will also be beneficial.
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