Customer Support Manager

@ Pact Group

About Pact Group

Viscount Reuse, a fast growing business dedicated to sustainability, is part of Pact Group. We invest in our Asset Pooling and Manufacturing sites, and care about our people while fostering growth.

Job Description

As the Customer Support Manager, you will lead a small team of customer service representatives focused on daily customer order management, order fulfillment processes, and inquiry responses. You will take ownership of Sales & Customer Support within Viscount Manufacturing.

Key Responsibilities

• Lead and mentor customer service professionals.
• Manage customer orders, data, and pricing through SAP.
• Participate in S&OP meetings and manage new customers and pricing.
• Resolve escalated service issues with empathy and efficiency.
• Collaborate with planning, production, and warehouse teams for timely delivery.
• Drive improvements in the customer portal and service systems.
• Support sales operations, production, and warehousing to meet forecasts.

Your Skills and Experience

• Proven experience with SAP and ERP systems.
• Experience with Salesforce/CRM platforms.
• Excellent oral and written communication skills.
• Strong relationship-building and decision-making abilities.
• Ability to manage competing priorities in a fast-paced environment.
• A supportive leadership style and commitment to continuous improvement.

Why Join Us?

At Viscount Reuse, we value inclusive leadership, flexibility, and growth. We support career progression whether you are stepping into a leadership role or seeking greater work-life balance.

Key skills/competency

Customer Support Manager; SAP; ERP; Salesforce; CRM; leadership; team management; order fulfillment; customer service; continuous improvement