IT Support After Hours
@ PACS

Pacs del Penedès, Catalonia, Spain
$55,000
On Site
Full Time
Posted 1 day ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXX***** @pacs.com
Recommended after applying

Job Details

About PACS

PACS is elevating healthcare in the post-acute care space with a mission to create real change. Enjoy plenty of growth opportunities and work that impacts stakeholders across the US.

General Purpose

The IT Support After Hours role is a remote position serving as the first point of contact for internal employees during after-hours support times. You will answer incoming calls, create support tickets, troubleshoot IT issues, and escalate complex problems.

Essential Duties

  • Provide first-level technical support via phone, email, or chat.
  • Log and track support requests in a helpdesk ticketing system.
  • Install and update software applications and hardware peripherals.
  • Troubleshoot network connectivity issues including VPN and Wi-Fi problems.
  • Educate end-users on best practices and self-help procedures.
  • Escalate complex issues and collaborate with IT teams for continuous improvement.
  • Maintain IT documentation and standard operating procedures.

Qualifications

High school diploma or equivalent with a preference for IT certifications such as CompTIA A+. Proven customer-facing support experience, strong understanding of Windows and macOS operating systems, and familiarity with office productivity software are required.

Additional Skills

  • Effective written and verbal communication.
  • Basic understanding of computer hardware, printers, and mobile devices.
  • Logical reasoning and problem solving.
  • Ability to work both independently and as part of a team.

Key skills/competency

  • Customer Support
  • Remote Assistance
  • Technical Troubleshooting
  • Helpdesk Ticketing
  • Software Installation
  • Network Troubleshooting
  • IT Documentation
  • Communication
  • Problem Solving
  • CompTIA A+
Apply without a personalized resume

How to Get Hired at PACS

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight technical support and remote work experience.
  • Research PACS: Understand their mission and industry standing.
  • Customize cover letter: Address after-hours IT support expertise.
  • Prepare for interviews: Review troubleshooting scenarios and customer service examples.

📝 Interview Preparation Advice

Technical Preparation

Practice common Windows troubleshooting.
Review macOS support basics.
Test network connectivity tools.
Familiarize with ticketing systems.

Behavioral Questions

Describe a challenging customer support scenario.
Explain decision-making under pressure.
Detail a time you worked independently.
Discuss collaboration during a technical issue.

Frequently Asked Questions