SAP Solution Architect - Order to Cash

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

Job Summary

We are looking for a hands on SAP Solution Architect - Order to Cash with strong experience in Sales & Distribution (SD), Customer Service (CS) and Transportation Management (TM) within SAP ECC. This role will primarily support and enhance SAP ECC order management, pricing, delivery, shipping, Transportation, returns, and service processes, resolving issues, improving workflows, reducing manual work, and driving clean, scalable solutions.

What You’ll Do

• Provide day‑to‑day SAP ECC support in SD, CS, and TM, including configuration, troubleshooting, and issue resolution.
• Support and enhance order management, pricing, delivery creation, picking/packing, shipment execution, and billing processes.
• Support and enhance integrations with Salesforce and other external order‑submission and logistics execution channels (EDI, portals, APIs), ensuring stable end‑to‑end order and shipment flow into SAP ECC with clear error handling and business‑friendly recovery processes.
• Must have strong experience with revenue‑recognition processes where revenue is driven from the sales order, customer contract, delivery, or service completion, ensuring correct integration with downstream billing and financial posting in SAP ECC.
• Strengthen and optimize CS processes, including:Service notifications and service ordersRepair and refurbishment flowsWarranty, service contracts, and customer complaintsInstalled base and equipment tracking (if applicable)
• Enhance transportation execution, including:Shipment creation and freight cost handlingCarrier selection and communicationIntegration with external TMS platformsOutbound delivery transportation planning
• Work directly with sales, customer service, logistics, warehouse, and finance teams to understand operational pain points and translate them into practical ECC solutions.
• Streamline processes, reduce manual work, and eliminate unnecessary customizations to move toward SAP standard best practices.
• Document processes and functional designs in a clear, business‑friendly manner.
• Begin building the path toward S/4HANA:Identify simplification items and OTC impacts for SD, CS and TMRecommend clean‑core approachesHighlight areas where ECC technical debt will impact S/4 readiness
• Collaborate closely with other SAP functional teams and developers. Must have experience managing and working with contractors.
• Support testing cycles, cutover activities, and continuous improvement.

What You Bring

• 10–15+ years SAP experience with deep SAP ECC SD/CS/TM skills.
• Strong understanding of:Contracts/Order processing, Pricing conditions and outputDelivery processing and shipment executionCustomer returns, warranty repairs, refurbishment, and service notificationsTransportation planning and TMS/3PL integrations
• Experience supporting customer service teams and logistics teams in day‑to‑day operations.
• Ability to communicate without jargon, clear, simple explanations for business teams.
• Curiosity, strong troubleshooting abilities, and a proactive approach.

Must‑Haves

• Must be hands‑on in ECC configuration across SD, CS, and TM (not just oversight).
• Must be able to run workshops with sales, customer service, and logistics teams.
• Must be able to analyze pricing, delivery, service, and shipping breakdowns and recommend standard SAP‑based solutions.
• Must be able to document processes and functional and technical specs clearly and concisely.
• Must collaborate well with other architects and functional consultants.
• Must have experience in building integrations with third party systems.
• Must be authorized to work in US.

Location & Travel

Location: Louisville, KY or Salt Lake City, UT preferred.Remote: U.S.-based remote candidates will be considered.Travel: Must be able to travel up to 25%, typically short onsite visits every 1–2 months for workshops, plant visits, and business meetings.

Key skills/competency

• SAP ECC
• SAP SD
• SAP CS
• SAP TM
• Order Management
• Pricing
• Revenue Recognition
• Integration (Salesforce, EDI, APIs)
• S/4HANA Readiness
• Troubleshooting