Seasonal Guest Experience Representative

@ Oxford Properties Group

Overview

Choose a workplace that empowers your impact. Join a global workplace where employees thrive and personalize their journey to deliver their best. Oxford Properties Group is a leading global real estate investor, developer and manager. By prioritizing people, partnerships and places, we enhance communities and generate meaningful returns.

Position Details

This seasonal role is located at Yorkdale Shopping Centre from October 2025 until January 2026, with the possibility of extension. Flexible availability is required with a minimum of 3 days per week including weekends and holidays.

Responsibilities

• Proactively create memorable guest interactions and exceptional customer service.
• Assist guests with directions and information, ensuring professionalism and care.
• Maintain extensive knowledge of center services, amenities, stores, and promotional events.
• Develop and nurture strong relationships with retailers.
• Stay updated on fashion trends to offer tailored gift or store suggestions.
• Deliver services offered at the Guest Experience locations including selling the Yorkdale Gift Card.
• Perform additional duties as assigned based on business needs.

Requirements

• High school education required; post-secondary preferred in Hospitality or Marketing/Communications.
• Previous customer service experience.
• Positive, friendly, proactive and solution-focused attitude.
• Strong interpersonal and communication skills; bilingual preferred.
• Ability to work in fast-paced environment and multi-task.
• Proficiency with social media, Google Sheets and Microsoft Office.
• Ability to engage in physical activities like standing, walking, and lifting.
• Flexible schedule including days, evenings, weekends, and holidays.

Company Culture

Oxford Properties Group values diversity, inclusion and a people-first culture. Employees enjoy robust growth, wellness benefits and a supportive network. Their recruitment process is inclusive and barrier-free.

Key skills/competency

Guest Service, Customer Interaction, Retail Knowledge, Communication, Flexibility, Relationship Building, Trend Awareness, Multitasking, Problem Solving, Teamwork