Junior Data Analyst
Oxford Global Resources · United States
- Hybrid
- Full-time
- $65,000 / year
- United States
Job highlights
- Support data operations via helpdesk and RCA.
- Analyze and troubleshoot data, reports, and pipelines.
- Create and maintain data process documentation.
- Utilize T-SQL for data validation and analysis.
- Collaborate with stakeholders for issue resolution.
About the role
Job Description Overview
We are seeking a Junior Data Analyst to support our Data Operations team through managing helpdesk requests, performing root cause analysis (RCA), and maintaining clear, accurate documentation. This role is ideal for an early-career analyst who enjoys problem-solving, working with stakeholders, and building a strong foundation in analytics and data operations.
The ideal candidate brings a customer-service mindset, basic T-SQL skills, and experience or interest in Power BI and/or Microsoft Fabric, along with a desire to learn and grow in a data-driven environment.
Key Responsibilities
Data Operations Helpdesk Support
- Serve as a first point of contact for helpdesk inquiries, responding to stakeholders with professionalism, clarity, and urgency
- Troubleshoot data issues related to reports, dashboards, pipelines, and data quality
- Escalate complex issues appropriately and collaborate with senior analysts or engineers
Root Cause Analysis (RCA)
- Investigate data issues to identify root causes
- Analyze data discrepancies, reporting issues, and refresh failures
- Document findings and recommend corrective or preventive actions
- Assist in implementing process improvements to reduce future incidents
Documentation & Knowledge Management
- Create and maintain clear documentation for data processes and known issues
- Contribute to knowledge base articles and standard operating procedures (SOPs)
- Ensure documentation is current, accurate, and accessible to stakeholders
Data & Reporting Support
- Create and modify T-SQL queries for data validation and analysis
- Assist with Power BI and/or Microsoft Fabric reports, datasets, and semantic models
- Support report testing, validation, and deployment activities
Required Qualifications
- Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Business Analytics, or a related field (or equivalent experience)
- Basic T-SQL experience (e.g., SELECT statements, joins, filters, simple aggregations)
- Strong customer service orientation with excellent written and verbal communication skills
- Analytical mindset with attention to detail and a structured approach to problem-solving
- Ability to manage multiple requests and prioritize effectively in a fast-paced environment
Preferred Qualifications (Nice to Have)
- Prior experience in a helpdesk, support, or operations role
- Familiarity with ticketing systems (e.g., Jira, Salesforce)
- Experience documenting processes or creating user-facing documentation
- Basic understanding of data warehousing concepts and ETL/ELT processes
- Exposure to Power BI and/or Microsoft Fabric (academic, internship, or professional)
What We’re Looking For
- A proactive learner who asks good questions and seeks continuous improvement
- Someone who enjoys helping others and takes pride in excellent service
- A collaborative team player with a strong sense of ownership and accountability
Key skills/competency
- Data Analysis
- T-SQL
- Power BI
- Microsoft Fabric
- Root Cause Analysis
- Documentation
- Helpdesk Support
- Stakeholder Communication
- Data Quality
- Problem-Solving
Skills & topics
- Junior Data Analyst
- Data Operations
- Helpdesk Support
- Root Cause Analysis
- T-SQL
- Power BI
- Microsoft Fabric
- Data Documentation
- Analytics
- Data Quality
- SQL
- Business Intelligence
- Data Analysis
- Information Systems
- Computer Science
- Customer Service
How to get hired
- Tailor your resume: Highlight T-SQL skills, customer service, and any Power BI/Microsoft Fabric experience relevant to data analysis.
- Showcase problem-solving: Provide examples of troubleshooting data issues and performing root cause analysis.
- Emphasize communication: Detail your experience interacting with stakeholders and documenting findings.
- Demonstrate learning: Express your eagerness to grow in data analytics and data operations.
- Prepare for interviews: Be ready to discuss your technical skills and customer-centric approach.
Technical preparation
Practice T-SQL queries: SELECT, JOIN, WHERE, GROUP BY.,Familiarize with Power BI basics: reports, datasets.,Understand root cause analysis methodologies.,Learn ticketing system workflows and documentation.
Behavioral questions
Describe a time you solved a difficult data issue.,How do you handle multiple urgent requests?,Share an example of excellent customer service.,How do you ensure accuracy in your documentation?
Frequently asked questions
- What are the key technical skills required for the Junior Data Analyst role at Oxford Global Resources?
- The Junior Data Analyst role at Oxford Global Resources requires basic T-SQL experience, including SELECT statements, joins, filters, and simple aggregations. Familiarity with Power BI and/or Microsoft Fabric is also highly preferred.
- What kind of support will I be providing as a Junior Data Analyst?
- As a Junior Data Analyst, you will provide support through managing helpdesk requests for data issues, performing root cause analysis on reports, dashboards, and pipelines, and creating/maintaining documentation for data processes.
- Is a Bachelor's degree mandatory for the Junior Data Analyst position?
- A Bachelor's degree in Data Analytics, Information Systems, Computer Science, Business Analytics, or a related field is required, but equivalent experience will also be considered for the Junior Data Analyst role.
- What opportunities are there for growth in this Junior Data Analyst role at Oxford Global Resources?
- This role is ideal for an early-career analyst looking to build a strong foundation in analytics and data operations. You'll have the opportunity to learn and grow in a data-driven environment, working closely with senior analysts and engineers.
- How important is customer service for the Junior Data Analyst position at Oxford Global Resources?
- Customer service is very important. The ideal candidate brings a customer-service mindset and will serve as a first point of contact for helpdesk inquiries, responding to stakeholders with professionalism, clarity, and urgency.
- What 'nice to have' qualifications would make my application stronger for the Junior Data Analyst role?
- Preferred qualifications include prior experience in a helpdesk or support role, familiarity with ticketing systems like Jira or Salesforce, experience documenting processes, basic data warehousing knowledge, and exposure to Power BI/Microsoft Fabric.