IT Specialist

Overwolf · Ramat Gan, Tel Aviv District, Israel

On site
Full-time
$80,000 / year
Ramat Gan, Tel Aviv District, Israel

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Job highlights

Provide IT support for global teams.
Manage IT systems, onboarding, and offboarding.
Install, configure, and troubleshoot hardware/software.
Administer IT infrastructure and security policies.
Experience with Windows, MacOS, and cloud systems.

About the role

IT Specialist

We’re looking for a mighty IT wizard to join our team. As an IT Specialist, you’ll support the overall planning, managing, and execution of local & global IT efforts. You’ll be responsible for a variety of features and cross-team projects, and you’ll get to do it all as a member of our awesome IT crew.

Responsibilities:

In this role, you will:

Provide support and IT maintenance for all team members and all their work devices in Israel as well as for the global teams.
Manage access to the company’s IT systems and tools.
Own the IT aspects of employee onboarding and offboarding, ensuring smooth setup for new hires and secure, compliant offboarding for leavers.
Install and configure new workstations, software and hardware.
Administer and enhance the company’s IT infrastructure, including networks, identity management, and SaaS ecosystems.
Troubleshoot hardware and software issues related to internal IT.
Assist with network administration.
Handle complex and escalated support issues.
Build and maintain a security policy + create measures for protection of computer systems and networks.
Monitor, audit, and analyze system and network activity to identify and mitigate potential vulnerabilities or incidents.
Develop, implement, and enforce IT and security policies, ensuring compliance with industry standards and internal best practices.

Requirements:

2-4 years of relevant hands-on experience in IT operations and support.
Experience in a fast-paced, dynamic high-tech environment (startup or scale-up company).
Strong experience managing Windows, MacOS, and cloud-based systems.
Proven ability to troubleshoot and resolve hardware, software, and network issues.
Deep understanding of Google Workspace, Office 365 Admin, Slack, and Monday.com.
Hands-on expertise with firewalls, endpoint protection, and cybersecurity solutions.
Experience with identity management, SaaS integrations, and device management platforms (MDM) and EDR.
Excellent communication skills in English and the ability to collaborate across departments.

Bonus Points:

A PC gamer
Proficiency in automation, scripting, and orchestration tools (e.g., PowerShell, Python, Bash, Google App Script).

Key skills/competency:

IT Support
Network Administration
Cybersecurity
System Administration
Hardware Troubleshooting
Software Troubleshooting
Identity Management
SaaS Management
Google Workspace
Office 365

Skills & topics

IT Specialist
IT Support
System Administration
Network Administration
Cybersecurity
Hardware
Software
Windows
MacOS
Cloud Systems
Google Workspace
Office 365
Startup
Scale-up

How to get hired

Tailor your resume: Highlight your 2-4 years of IT operations experience, especially in fast-paced tech environments, and your proficiency with Windows, MacOS, and cloud systems for an IT Specialist role at Overwolf.
Showcase relevant skills: Emphasize your experience with Google Workspace, Office 365, Slack, Monday.com, firewalls, endpoint protection, identity management, and MDM/EDR platforms. Mention any scripting or automation tool experience.
Quantify achievements: Wherever possible, use numbers to demonstrate your impact in previous IT support or system administration roles, such as the number of users supported or incidents resolved.
Prepare for technical questions: Be ready to discuss troubleshooting scenarios for hardware, software, and network issues, as well as your experience with security policies and system monitoring.
Demonstrate collaboration: Highlight your excellent communication skills and ability to work across departments, essential for supporting global teams as an IT Specialist.

Technical preparation

Practice troubleshooting Windows, MacOS, and cloud systems.,Familiarize with Google Workspace and Office 365.,Review firewall and endpoint protection concepts.,Understand identity management and SaaS integrations.

Behavioral questions

Describe a complex IT issue you resolved.,How do you prioritize urgent support requests?,How do you ensure secure IT practices?,How do you collaborate with non-technical teams?

Frequently asked questions

What are the key responsibilities of an IT Specialist at Overwolf?: As an IT Specialist at Overwolf, you will be responsible for providing comprehensive IT support and maintenance to all team members, managing IT systems and access, overseeing employee onboarding and offboarding, installing and configuring hardware and software, administering IT infrastructure, troubleshooting technical issues, and implementing security policies.
What experience is required for the IT Specialist role at Overwolf?: Overwolf requires 2-4 years of relevant hands-on experience in IT operations and support. Candidates should also have experience in a fast-paced, dynamic high-tech environment and strong experience managing Windows, MacOS, and cloud-based systems.
What technical skills are essential for an IT Specialist at Overwolf?: Essential technical skills include deep understanding of Google Workspace, Office 365 Admin, Slack, and Monday.com. Hands-on expertise with firewalls, endpoint protection, cybersecurity solutions, identity management, SaaS integrations, and device management platforms (MDM) and EDR is also crucial.
Does Overwolf offer remote work for the IT Specialist position?: The job description indicates support for both local and global teams, with specific mention of support for team members in Israel. While not explicitly stated as remote, the global support aspect suggests flexibility might be a consideration. It's best to clarify the work arrangement during the application process.
What are the 'bonus points' for the IT Specialist role at Overwolf?: Bonus points for the IT Specialist role at Overwolf include being a PC gamer and having proficiency in automation, scripting, and orchestration tools such as PowerShell, Python, Bash, or Google App Script.
How can I best prepare my resume for the IT Specialist job at Overwolf?: To best prepare your resume for the IT Specialist role at Overwolf, focus on highlighting your 2-4 years of relevant experience, proficiency in Windows, MacOS, and cloud systems, and your experience with key tools like Google Workspace and Office 365. Quantify your achievements in IT support and system administration.
What kind of company culture can I expect at Overwolf?: Overwolf describes their team as 'awesome' and is looking for a 'mighty IT wizard.' This suggests a collaborative, dynamic, and possibly fun work environment, especially given the mention of supporting a fast-paced, high-tech environment. Researching their company values and employee reviews on platforms like Glassdoor would provide more insight.