Senior Technical Support Lead @ ŌURA
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Job Details
About ŌURA and the Role
Our mission at ŌURA is to empower every person to own their inner potential. The award-winning products help a global community improve readiness, activity, and sleep using the ŌURA Ring and connected app. As a quickly growing company, ŌURA supports healthy lifestyles and ensures team members have what they need both in and out of the office.
What You Will Do
As the Senior Technical Support Lead, you will:
- Act as the ultimate technical authority on complex product support issues.
- Develop and implement domain-level strategies aligned with business objectives.
- Lead tech support actions during new feature launches and product development.
- Manage support ticket queues and collaborate with Workforce Management.
- Organize and lead team meetings and region stand ups.
- Monitor vertical performance against KPIs and implement business intelligence systems.
- Oversee complex programs and define future system requirements.
- Build relationships with internal leaders and external partners.
- Mentor colleagues and set methods for special assignments.
- Create multi-platform content for specialized audiences.
Requirements
The ideal candidate has:
- Deep expertise in supporting wearables or other complex consumer hardware/software products.
- Experience developing and implementing vertical/domain strategies.
- Proven ability to design and oversee quality assurance programs.
- Knowledge of installing measurement systems for business intelligence.
- The ability to work independently and exercise sound judgement.
- Strong networking skills with senior personnel.
- Experience mentoring and leading teams.
- Adeptness in creating compelling, multi-platform strategic content.
Benefits
ŌURA offers competitive salary and equity packages, comprehensive health benefits, an ŌURA Ring and employee discounts, generous paid time off including holidays and wellness time, paid sick leave, and parental leave.
Equal Opportunity & Anti-Scam Notice
ŌURA is an equal opportunity workplace committed to diversity and inclusion while cautioning against fake job offers from unauthorized recruiters.
Key skills/competency
- Technical Support
- Wearables
- Strategy
- Quality Assurance
- Queue Management
- Business Intelligence
- Mentoring
- Program Management
- Team Leadership
- Multi-Platform Content
How to Get Hired at ŌURA
🎯 Tips for Getting Hired
- Research ŌURA's culture: Review mission, values, and recent news.
- Customize your resume: Highlight wearables and support expertise.
- Showcase technical skills: Emphasize QA and business intelligence.
- Prepare leadership examples: Illustrate mentoring and team management.