Associate, Application Support Specialist

About OTC Markets Group Inc.

OTC Markets Group Inc., operator of premier US financial marketplaces, is the largest stock market in the US for international securities where over 12,000 securities currently trade. As a dynamic, growing company that fosters an open culture, OTC Markets Group emphasizes autonomy, responsibility, innovation, and self-discipline. They are known for their reputation on quality and achievement and invest heavily in employee satisfaction, offering highly competitive compensation packages.

The company operates regulated markets for trading 12,000 U.S. and international securities. Their data-driven disclosure standards form the foundation of public markets like OTCQX® Best Market, OTCQB® Venture Market, OTCID™ Basic Market, and Pink Limited™ Market. Their OTC Link® Alternative Trading Systems (ATSs) provide critical market infrastructure for broker-dealers to facilitate trading, offering companies more efficient access to the U.S. financial markets.

The Opportunity: Associate, Application Support Specialist

OTC Markets Group is seeking an Associate, Application Support Specialist to join their Application Support/IT Infrastructure team in India. This role is crucial for making an impressive impact at a company dedicated to quality and achievement.

Candidates should possess a thorough understanding of the trading lifecycle and extensive knowledge of financial industry terminology, including underlying finance workflows. The ideal candidate will have 3-5 years of prior experience in providing technical support, troubleshooting, and/or application support to clients. Individuals with experience in Client Trade Operations within a Financial Service firm may also be considered.

Key Responsibilities

• Installing, administering, and supporting trading system applications.
• Documenting and maintaining runbooks and recovery procedures for applications and services.
• Monitoring of processes, connections, and trade flows.
• Serving as a Subject Matter Expert (SME) on application support and liaising with other teams for incident escalations, application rollouts, and integrating applications with production and non-production infrastructure.
• Performing FIX onboarding, trade support, and FIX connectivity production troubleshooting.
• Supporting Sales and Trading Support teams with client inquiries.
• Helping identify methods to improve services resiliency.
• Monitoring of regulatory reporting obligations.
• Performing additional duties, as assigned.

What We’re Looking For

• Bachelor’s degree highly preferred; Computer Science degree is a plus.
• FIX protocol/FIX application support is required.
• Trade support experience.
• UNIX/LINUX command line knowledge.
• Scripting/programming proficiency (Bash, Perl, Python, or equivalent).
• Basic knowledge of networking.
• OTC trade support experience and/or application support experience is preferred.
• Unix/Linux systems administration.
• AWS support and deployment (EC2 administration, CloudFormation, etc.).
• Market data feed/multicast experience.
• Tibco RV/Tibco FTL/ZeroMQ middleware support.
• Knowledge of SQL.
• TCP/UDP troubleshooting experience.
• Strong interpersonal skills.
• Excellent communication skills.

Key skills/competency

• Application Support
• Financial Markets
• Trading Systems
• FIX Protocol
• UNIX/LINUX
• Scripting (Bash, Perl, Python)
• AWS
• Market Data
• Middleware Support
• SQL